The Air Ambulance Service awarded ISO certification

The Air Ambulance Service (TAAS) is delighted to have been awarded the ISO 9001:2015 certification, an internationally recognised standard in quality management, and ISO 14001:2015 for environmental management.

The Air Ambulance Trading (TAAST) was initially certified in 2017 due to the success of this, the decision was made to widen the management system to cover all of The Air Ambulance Service (TAAS) in 2020. This work towards renewing and growing the ISO 9001:2015 certification demonstrates a commitment to continually improving services while ISO 14001:2015 recognises work to become environmentally friendly, managing compliance obligations and winning and retaining relevant business.

To achieve certification, TAAS underwent an extensive company-wide audit that ensured the management system met the criteria of the standard, and was being robustly used within the charity. This external audit ensures we operate to the highest quality and environmental standards as set out by the International Organization for Standardization (ISO).

ISO is one of the most rigorous and well-regarded standards in the world and TAAS was audited by the British Assessment Bureau in achieving the standards.

TAAS was presented with its certificates on 1 December 2020 in relation to the operations of both Helicopter Emergency Medical Service and the Children’s Air Ambulance, through the delivery of fundraising activities both corporate and public, as well as Retail and Trading activities of The Air Ambulance Service Trading (TAAST) including charity shops, online trading and recycling/reuse services to public and private sectors UK wide.

TAAS CEO Andy Williamson said “Achieving ISO 9001:2015 and ISO 14001:2015 certification is fantastic news and means our supporters, patients and partners have complete assurance that our services operate to the highest standards.

“I am extremely proud of our charity for this achievement. It recognises TAAS is committed to delivering our vision in a safe and consistent way. It guides how we carry out our day to day activities so that we can deliver the highest-quality service possible.

“By complying with the system, policies and procedures you can be reassured that we’re working to the highest standards that enable us to carry out our lifesaving services, to help patients and families in the five counties we operate the local air ambulance and across the UK with the Children’s Air Ambulance.”