Refunds & Returns

Ecommerce Refunds & Returns Policy

Last updated July 2020.

When purchasing any goods from our online store, customers have 30 days to return their items and request a full refund.

If an item is damaged or faulty we will pay for return postage.

If you wish to return at item due to personal preferences then we require our customers to pay for the postage to return the item to:

The Air Ambulance Service
Unit B, West March
Daventry
Northamptonshire
NN11 4SA

Should you wish to return an email in the first instance please contact newgoods@theairambulanceservice.org.uk.