MEDIA & PRESS ENQUIRIES

Looking for expert insight on air ambulance operations, pre-hospital critical care, or real-life patient stories? Our team is here to help with interviews, information, and comments from leading voices in trauma care.

PR & MEDIA ENQUIRIES

We welcome media enquiries and are happy to provide information, interviews, case studies, and comment on issues relating to our services.

If you’re a journalist, producer, or content creator looking for expert insight, patient stories, or more information about our work, please get in touch.

Our team can assist with:

  • Requests for interviews or spokespeople

  • Information about recent missions or milestones

  • Access to photography and video content

  • Press releases, facts, and figures

  • Opportunities to feature our services in media campaigns or documentaries

Please send your enquiry by email, and a member of our communications team will aim to respond within two working days.

Email enquiry

 

GENERAL ENQUIRIES

For all general enquiries, our friendly Supporter Care Team is here to help.

You may also find the answer you’re looking for on our Contact Us page, where we’ve listed a range of frequently asked questions.

GET IN TOUCH

Do you have Live Chat?

Yes we do. Our Supporter Experience Team are here to help you. Simply press the chat button from the bottom right corner. If we aren’t available for any reason, you can leave us a message and we will get back to you. Alternatively, call us on 0300 3045 999.

Who flies onboard the National Children’s Air Ambulance?

Our Children’s Air Ambulance crew are 2 pilots. We then work with our partners to fly a specialist team to the critically ill child or transfer the child to another hospital with the specialist team on board. With our new helicopters, we now have an extra seat for a parent or guardian to fly with the child.

Who flies onboard the HEMS helicopter?

Our crew who fly in the helicopter is made up of a pilot, critical care paramedic and doctor.

What areas do you cover?

We provide a rapid response to medical emergencies in the counties of Warwickshire, Northamptonshire and Derbyshire, Leicestershire and Rutland, however, we do support air ambulances further afield if we’re needed.

The Children’s Air Ambulance operates throughout the UK and works with Clinical Partner Teams from specialist hospitals.

How many helicopters do you fly?

In total, we fly 4 helicopters across the charity, 2x for our local service and 2x for our Children’s Air Ambulance. We also have 2x Critical Care Cars that support our HEMs services.

Our local service covers 5x counties; Warwickshire, Northamptonshire and Derbyshire, Leicestershire and Rutland.

The Children’s Air Ambulance covers the whole of the UK and works with 10 Clinical Partner Teams from various specialist hospitals.

Who do I make cheques payable to?

If you are supporting the Warwickshire & Northamptonshire Air Ambulance please make the cheque out to WNAA, or if you are supporting the Derbyshire, Leicestershire and Rutland Air Ambulance please make the cheque out to DLRAA. If you wish to support both services please make the cheque out to The Air Ambulance Service.

How is the Children’s Air Ambulance different to others?

The Children’s Air Ambulance is a national inter-hospital transfer service that flies critically ill babies and children to receive the lifesaving treatment they need. Unlike a local air ambulance service, we don’t attend emergency scenes to provide road-side care; our Children’s service is pre-planned with Clinical Partner Teams who will fly with the patient to the hospital that they can provide treatment.

How can I find out more about the processing of my personal data?

For more information about how we process personal data, please refer to our Privacy Policy.

Can I use your logo to promote my event?

Yes you can, but please just get in touch and we will send this to you.  Due to our strict brand guidelines please do not copy and paste this from other sources.

Do you sell or share data with other charities and organisations?

We do not share or sell supporter details with other charities or third parties for their use for the purposes of marketing.

Information you provide to independent event organisers (e.g. London Marathon) and fundraising sites (e.g. Just Giving) may be shared with us if you consented and you have indicated that you wish to support The Air Ambulance Service.  You should check their Privacy Policy when you provide your information to understand fully how they will process your data.  In addition, if you are participating in an event run by another named organisation, your details may need to be shared with them. 

We only disclose data to the suppliers we engage to process data on our behalf; in such cases, information is only shared for the purpose of providing services on our behalf relating to communications, or agreements between yourself and The Air Ambulance Service. We are responsible for your data at all times.

I have received a letter regarding my Gift Aid declaration

The quickest and easiest way to inform us of any changes to your Gift Aid declaration or preferences is by completing our contact form. Our team are also on hand by calling 0300 3045 999.  Please remember to provide us with your reference number that starts with 98120