Get in Contact with the Air Ambulance Service

CONTACT

The support of our fundraisers is vital for keeping our services running, so we want to give you something back with our fundraising promise.

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Did you know?

Did you know one in 7 of our missions is funded by gifts left in Wills? Or that you can set up a dedicated tribute page in memory of your loved one? Find out more by visiting the pages below.

Gifting in your will In memory giving

Did you know?

You can find information on where to send a cheque, how to pay in your fundraising monies and changing payment details on our FAQ pages.

Local Air Ambulance FAQs Children’s Air Ambulance FAQs

Did you know?

You can join many others across the UK to become one of our Corporate Partners and help raise awareness of our life-saving services.

Find out more

Did you know?

Interested to see what roles we have? Visit our jobs board to see how you can be part of a creative, courageous and compassionate team. For joining our clinicians team, read about our recruitment and selection process.

Work with us Join our medical crew

Did you know?

We not only stock high-quality preloved items but also brand new items from our Additions range, including homeware, handbags and furniture.

Shop finder Volunteer for us

Did you know?

Our lotteries are a great way to support your local air ambulances. Entry is easy and for just £1 per week, you have the chance to win a £1,000 cash prize while helping to keep our lifesaving services flying.

Did you know?

We have a number of recycling banks including those for clothes, shoes and even toy banks. For information on any of services, please call our recycling team on 0300 3045 999.

IT Asset Reuse Services Recycling Drop-offs

Did you know?

The hours our volunteer’s donate help keep our charity boutiques open, they receive and sort donations and contribute vital skills to our offices and warehouses. Their time can be valued at more than £1 million, but to us, it’s priceless.

Volunteering

Did you know?

The Air Ambulance Service is one of only two totally independent air rescue providers in the UK; we receive no government funding and we provide three outstanding services (Warwickshire & Northamptonshire Air Ambulance, Derbyshire, Leicestershire & Rutland Air Ambulance and the Children’s Air Ambulance) entirely through the generosity of members of the public and the corporate sponsors.

Fundraising

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Staying in touch

We would love to keep you informed of our events, appeals and fundraising initiatives, to update you on the difference your support makes and further ways you can get involved.

Please let us know if you would like to hear from us:

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By phone

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From time to time, we will also send you information about our events, appeals and fundraising initiatives by post. Please tick the following box if you do not want to receive post from us.

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Please be assured we will not pass your details to any third parties for their use and your data will be held securely. You can change your contact preferences by calling us on 0300 3045 999. For more information about data processing, please see our privacy policy.*

MORE INFORMATION

YOUR LOCAL AIR AMBULANCE

0300 3045 999

The Air Ambulance Service, Blue Skies House, Butlers Leap, Rugby, Warwickshire, CV21 3RQ

VISIT WEBSITE

NATIONAL CHILDREN’S AIR AMBULANCE

0300 3045 999

The Air Ambulance Service, Blue Skies House, Butlers Leap, Rugby, Warwickshire, CV21 3RQ

VISIT WEBSITE

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Our Complaints Policy

Press contacts

Do you have Live Chat?

Yes we do. Our Supporter Experience Team are here to help you. Simply press the chat button from the bottom right corner. If we aren’t available for any reason, you can leave us a message and we will get back to you. Alternatively, call us on 0300 3045 999.

Who flies onboard the National Children’s Air Ambulance?

Our Children’s Air Ambulance crew are 2 pilots. We then work with our partners to fly a specialist team to the critically ill child or transfer the child to another hospital with the specialist team on board. With our new helicopters, we now have an extra seat for a parent or guardian to fly with the child.

Who flies onboard the HEMS helicopter?

Our crew who fly in the helicopter is made up of a pilot, critical care paramedic and doctor.

What areas do you cover?

We provide a rapid response to medical emergencies in the counties of Warwickshire, Northamptonshire and Derbyshire, Leicestershire and Rutland, however, we do support air ambulances further afield if we’re needed.

The Children’s Air Ambulance operates throughout the UK and works with Clinical Partner Teams from specialist hospitals.

How many helicopters do you fly?

In total, we fly 4 helicopters across the charity, 2x for our local service and 2x for our Children’s Air Ambulance. We also have 2x Critical Care Cars that support our HEMs services.

Our local service covers 5x counties; Warwickshire, Northamptonshire and Derbyshire, Leicestershire and Rutland.

The Children’s Air Ambulance covers the whole of the UK and works with 10 Clinical Partner Teams from various specialist hospitals.

Who do I make cheques payable to?

If you are supporting the Warwickshire & Northamptonshire Air Ambulance please make the cheque out to WNAA, or if you are supporting the Derbyshire, Leicestershire and Rutland Air Ambulance please make the cheque out to DLRAA. If you wish to support both services please make the cheque out to The Air Ambulance Service.

How is the Children’s Air Ambulance different to others?

The Children’s Air Ambulance is a national inter-hospital transfer service that flies critically ill babies and children to receive the lifesaving treatment they need. Unlike a local air ambulance service, we don’t attend emergency scenes to provide road-side care; our Children’s service is pre-planned with Clinical Partner Teams who will fly with the patient to the hospital that they can provide treatment.

How can I find out more about the processing of my personal data?

For more information about how we process personal data, please refer to our Privacy Policy.

Can I use your logo to promote my event?

Yes you can, but please just get in touch and we will send this to you. Due to our strict brand guidelines please do not copy and paste this from other sources.

Do you sell or share data with other charities and organisations?

We do not share or sell supporter details with other charities or third parties for their use for the purposes of marketing.

Information you provide to independent event organisers (e.g. London Marathon) and fundraising sites (e.g. Just Giving) may be shared with us if you consented and you have indicated that you wish to support The Air Ambulance Service. You should check their Privacy Policy when you provide your information to understand fully how they will process your data. In addition, if you are participating in an event run by another named organisation, your details may need to be shared with them.

We only disclose data to the suppliers we engage to process data on our behalf; in such cases, information is only shared for the purpose of providing services on our behalf relating to communications, or agreements between yourself and The Air Ambulance Service. We are responsible for your data at all times.

I have received a letter regarding my Gift Aid declaration

The quickest and easiest way to inform us of any changes to your Gift Aid declaration or preferences is by completing our contact form. Our team are also on hand by calling 0300 3045 999. Please remember to provide us with your reference number that starts with 98120