Your Local Air Ambulance

Frequently Asked Questions

Support

Fundraising

You can fundraise in any way you want to, the options are endless! Before you do, get in touch as we’d love to hear what you’re planning and offer support to help make the most of your event as we have a whole host of branded collateral that can help raise awareness for your fundraiser.

In Memory

Yes we do. Please contact our In Memory Team, who can provide collection tins and donation envelopes.

Unfortunately, funeral collections cannot be gift aided, but one-off donations from individuals can if you are a UK taxpayer.

You can donate via our In Memory website, contact one of our Team on 03003 045 999 or inmemory@theairambulanceservice.org.uk.
You can also post cheques to: The Air Ambulance Service (Head Office), Blue Skies House, Butlers Leap, Rugby CV21 3RQ

Tribute Page

If you’ve had a cash collection for your loved one please email our team at inmemory@theairambulanceservice.org.uk with the name of the Tribute Page along with the amount and one of our team will get this added on the totaliser within the tribute page.

Yes! We welcome Tribute Pages for specific events to raise funds in memory of loved ones.

Tree Planting

It is located in the heart of The National Forest in Ashby de la Zouch. If you’re interested in planting a tree in memory of a loved one, get in touch with our team on 03003 045 999.

Individual trees cannot be marked but we include a dedicated plaque for your loved one on our copper tree at the entrance of the Woodland.

Yes, you are able to spread your loved ones ashes in the Woodland.

Legacy

Wills

More than 1 in 7 of our life saving missions is funded by gifts left to us in Wills. Whatever the size of the donation, these gifts ensure we can continue saving the lives of the people that need us.

There are three main options; a specific amount of money, a specific item, or a share of your estate. Just 1% can make a real impact to the service that we provide.

You’re not obligated to tell anyone about the contents of your Will. If you would like to tell us, please do, as we would love to thank you.

Our registered charity number is 1098874 and our Head Office Address: Blue Skies House, Butlers Leap, Rugby, CV21 3RQ.

Yes, if you leave a charity 10% or more of your estate, the inheritance tax decreases from 40% to 36%. Please speak to your solicitor for more information.

Please contact our Legacy Team on 03003 045 999 or inmemory@theairambulanceservice.org.uk where we’re happy to support you through the process.

Reuse

Collections

All of our bags will have a collection day printed on the outer sleeve. However, if you’re unsure if this day has passed, please allow approx three days after the delivery of your donation bag for this to be collected.

Banks & Drop-offs

If you’re local recycling bank is full you can contact us by calling 01509 670989 or emailing textilebanks@theairambulanceservice.org.uk

That’s great! You can get in touch with us by calling 01509 670989 or emailing us at textilebanks@theairambulanceservice.org.uk to discuss further.

Support

Fundraising

Yes, but we do not ask for cash donations as part of this fundraising method. Anyone knocking on your door will be carrying an ID badge to ensure you know who you are speaking to, and they are trained to not be imposing or hard-selling. Our image and methods are critical to our success as a charity.

TAAS

We do not share or sell supporter details with other charities or third parties for their use for the purposes of marketing.

Information you provide to independent event organisers (e.g. London Marathon) and fundraising sites (e.g. Just Giving) may be shared with us if you consented and you have indicated that you wish to support The Air Ambulance Service.  You should check their Privacy Policy when you provide your information to understand fully how they will process your data.  In addition, if you are participating in an event run by another named organisation, your details may need to be shared with them. 

We only disclose data to the suppliers we engage to process data on our behalf; in such cases, information is only shared for the purpose of providing services on our behalf relating to communications, or agreements between yourself and The Air Ambulance Service. We are responsible for your data at all times.

Support

Just get in touch to let us know the details and we can help you plan your perfect event.

Children's Air Ambulance

WNDLR

Yes you can, but please just get in touch and we will send this to you.  Due to our strict brand guidelines please do not copy and paste this from other sources.

TAAS

You can pay in the money through our fundraising page.  If you know your supporter number please use this as your reference.  If not please get in touch.

For more information about how we process personal data, please refer to our Privacy Policy.

Reuse

Collections

Our kerbside collections are operated both internally, depending on your area, or by one of our subcontractors; DB Textiles, Recycling Management Services and Clothes Aid.

WNDLR

If you are supporting the Warwickshire & Northamptonshire Air Ambulance please make the cheque out to WNAA, or if you are supporting the Derbyshire, Leicestershire and Rutland Air Ambulance please make the cheque out to DLRAA. If you wish to support both services please make the cheque out to The Air Ambulance Service.

Reuse

Banks & Drop-offs

We are one of the few UK charities that own and empty our clothing banks. If there are any issues you can get in touch with our Reuse team.

Collections

If your bag wasn’t collected as expected, please get in touch with us to arrange an alternative date. To ensure our driver can see the collection, please make sure the bag is placed in full view of the road as we aren’t able to collect from porches or gardens.

Banks & Drop-offs

There are 3x main ways to donate your goods;

1. Bag them and drop into our reuse banks, which you can find using our location finder
2. Arrange a kerbside collection either using the branded bag you may have received or by calling our team
3. Take your items to one of our stores or donation stations

We want second-hand items of high quality that we can sell on to others to raise vital funds including, household items, clothing, shoes and accessories, as well as toys and children’s items. We can’t accept ripped, broken, stained or any items with missing pieces, but if you’re in any doubt, get in touch with our team.

We would recommend that you visit a solicitor to ensure your wishes are fully carried out. You can find solicitors in your area by visiting the Remember A Charity website.

In Memory

Tribute Page

Please contact our In Memory Team on 03003 045 999 or inmemory@theairambulanceservice.org.uk who can help you through the process.

Legacy

Please contact our Legacy Team who will send you a brochure with all of the information you need.

Children's Air Ambulance

WNDLR

In total, we fly 4 helicopters across the charity, 2x for our local service and 2x for our Children’s Air Ambulance. We also have 2x Critical Care Cars that support our HEMs services.

Our local service covers 5x counties; Warwickshire, Northamptonshire and Derbyshire, Leicestershire and Rutland.

The Children’s Air Ambulance covers the whole of the UK and works with 10 Clinical Partner Teams from various specialist hospitals.

TAAS

We provide a rapid response to medical emergencies in the counties of Warwickshire, Northamptonshire and Derbyshire, Leicestershire and Rutland, however, we do support air ambulances further afield if we’re needed.

The Children’s Air Ambulance operates throughout the UK and works with Clinical Partner Teams from specialist hospitals.

Our crew who fly in the helicopter is made up of a pilot, critical care paramedic and doctor.

Reuse

Collections

If you’re looking to donate some furniture or any other goods, we can arrange a collection in your area.

Give one of our team a call on 0333 304 5999 and they’ll be able to help arrange a date and time for you, or advise of your nearest shop to give a call.

Alternatively, you can find your nearest shop here.

Support

Donating

It’s no problem. We’re able to change the following to suit your needs;

  • The amount you’re donating
  • The date your money is taken
  • How frequently you donate

Get in touch with our Supporter Care team on 0300 304 5999 who will be able to help make the changes you need.