FREQUENTLY ASKED QUESTIONS

We would recommend that you visit a solicitor to ensure your wishes are fully carried out. You can find solicitors in your area by visiting the Remember A Charity website.

Please visit our dedicated page

If you are having a face to face appointment, please take your donation with you and place it into the envelope provided by the solicitor, who will send them on to us at the end of the week. If you are drafting your Will over the phone or online please donate via our website, selecting Make A Will Week for the reason for donating and include the solicitor you had the appointment with.

Please contact our Legacy Team where we’re happy to support you through the process.

Yes, if you leave a charity 10% or more of your estate, the inheritance tax decreases from 40% to 36%. Please speak to your solicitor for more information.

Our registered charity number is 1098874 and our Head Office Address: Blue Skies House, Butlers Leap, Rugby, CV21 3RQ.

You’re not obligated to tell anyone about the contents of your Will. If you would like to tell us, please do as we would love to thank you.

Please contact our In Memory Team on 03003 045 999 or [email protected] who can help you through the process.

One off In Memory donations from individuals can be gift aided, if you are a UK tax payer. Unfortunately, funeral collections cannot be gift aided.

If you’ve had a cash collection for your loved one please email our team with the name of the Tribute Page along with the amount and one of our team will get this added on the totaliser within the tribute page.

You can donate via our dedicated website or post cheques to our Head Office. Please contact our In Memory Team if you are looking to process cash donations.

Yes, we welcome Tribute Pages for specific events, to raise funds in memory of loved ones.

Yes we do. Please contact our In Memory Team, who can provide collection tins and donation envelopes.

You can pay in the money through our online donation form. If you know your supporter number please use this as your reference (this started with RE). If not please get in touch by calling our Supporter Experience Team on 0300 3045 999

Yes you can, but please just get in touch and we will send this to you.  Due to our strict brand guidelines please do not copy and paste this from other sources.

Just get in touch to let us know the details and we can help you plan your perfect event.

You can fundraise in any way you want to, the options are endless! Before you do, get in touch as we’d love to hear what you’re planning and offer support to help make the most of your event as we have a whole host of branded collateral that can help raise awareness for your fundraiser.

Yes. The Fundraising Regulator is the independent regulator of charitable fundraising. They set and maintain the standards for charitable fundraising, and aim to ensure that fundraising is respectful, open, honest and accountable to the public in England, Wales, Scotland and Northern Ireland. These codes are regularly updated. To find out more about the Fundraising Regulator, please visit their website.

If you are supporting the Warwickshire & Northamptonshire Air Ambulance please make the cheque out to WNAA, or if you are supporting the Derbyshire, Leicestershire and Rutland Air Ambulance please make the cheque out to DLRAA. If you wish to support both services please make the cheque out to The Air Ambulance Service.

We’re able to change the following to suit your needs;

• The amount you’re donating
• The date your money is taken
• How frequently you donate

Get in touch with our Supporter Care team on 0300 304 5999 who will be able to help make the changes you need.

You can make a donation to us via cheque by making it payable to The Air Ambulance Service.  These should be sent to The Air Ambulance Service, Blue Skies House, Butlers Leap, Rugby, Warwickshire, CV21 3RQ.  We would love to be able to say thanks, so please remember to let us know who you are when sending your donation.

Firstly thank you for your donation.  Our team are currently working remotely and have reduced the number of times we receive and send mail.  We working hard to ensure that we can process our post as soon as possible and are grateful for your support.

Yes, Apple Pay now works on Chrome (and other browsers) due to a change introduced with iOS 18. Previously, Apple Pay was primarily limited to Safari on macOS. With the iOS 18 update, Apple Pay is now accessible on any browser, including Chrome, when used on a Mac, PC, or Chromebook.

Unfortunately Apple Pay and Google Pay do not currently support regular giving opportunities.

Direct Debits are easy, safe and secure, giving you full control on how much you wish to give and when. Your Direct Debit is protected by the UK’s Direct Debit guarantee, which protects you in the rare event that there is an error in the payment and lets you amend your Direct Debit at any time.

You can sign up to our weekly draws online or you can give our team a call on 0300 3045 999.  We do also have lottery canvassers who you may see at a local supermarket or completing door to door visits in the community.

Here is where you can view our list of lottery canvassers, along with their photo and ID number.

Our lottery team will be in touch with the winners of each weekly draw.  You can view a list of winners by following this link to your chosen service. Your Local Air Ambulance or Children’s Air Ambulance 

You can update your details by completing our contact form or by calling 0300 3045 999.  Please ensure that you give us both previous and new address information if you have moved house.

We are sorry to see you go!  You can request cancellation of your lottery membership via our contact form or by calling 0300 3045 999.  Please note that if you have a standing order in place, it is your responsibility to ensure this is cancelled with your bank.  Thanks again for your support.

It’s simple. If you’ve got time to spare and want to support a cause that saves lives, we’d love to have you on board. Just apply online for a role that suits you, and our team will be in touch.

You need to be 16 or over to volunteer with us. If you’re under 18, you’ll also need to complete a Young Person’s Risk Assessment.

At the moment, we’re unable to accept volunteers under 16.

Volunteering with The Air Ambulance Service means you’ll be giving back while gaining new experiences. Here’s what you can expect:

• Make a real difference in your community
• Meet new people and build friendships
• Be part of a supportive, team-driven environment
• Access training and personal development
• Build skills and grow your confidence
• Enjoy charity worker discounts, including Blue Light Card

Our kerbside collections are operated both internally, depending on your area, or by one of our subcontractors; DB Textiles, Recycling Management Services and Clothes Aid.

We are one of the few UK charities that own and empty our clothing banks. If there are any issues you can get in touch with our Reuse team.

If your bag wasn’t collected as expected, please get in touch with us to arrange an alternative date. To ensure our driver can see the collection, please make sure the bag is placed in full view of the road as we aren’t able to collect from porches or gardens.

There are 3x main ways to donate your goods;

1. Bag them and drop into our reuse banks, which you can find using our location finder
2. Arrange a kerbside collection either using the branded bag you may have received or by calling our team
3. Take your items to one of our stores or donation stations

We want second-hand items of high quality that we can sell on to others to raise vital funds including, household items, clothing, shoes and accessories, as well as toys and children’s items. We can’t accept ripped, broken, stained or any items with missing pieces, but if you’re in any doubt, get in touch with our team.

You can find all about the clothing banks, collection services and store drops offs here.

We do offer home collections in some cases. To arrange this, please contact us by using our contact form  or calling 0300 3045 999. Alternatively, you can locate your nearest clothing or toy bank here.

Our kerbside collections are operated both internally, depending on your area, or by one of our subcontractors; DB Textiles, Recycling Management Services and Clothes Aid.

Yes, but we do not ask for cash donations as part of this fundraising method. Anyone knocking on your door will be carrying an ID badge to ensure you know who you are speaking to, and they are trained to not be imposing or hard-selling. Our image and methods are critical to our success as a charity.

That’s great! You can get in touch with us by calling 0300 3045 999 or emailing us at [email protected] to discuss further.

Our kerbside collections are operated both internally, depending on your area, or by one of our subcontractors; DB Textiles, Recycling Management Services and Clothes Aid.

We are one of the few UK charities that own and empty our clothing banks. If there are any issues you can get in touch with our Reuse team.

If your bag wasn’t collected as expected, please get in touch with us to arrange an alternative date. To ensure our driver can see the collection, please make sure the bag is placed in full view of the road as we aren’t able to collect from porches or gardens.

There are 3x main ways to donate your goods;

1. Bag them and drop into our reuse banks, which you can find using our location finder
2. Arrange a kerbside collection either using the branded bag you may have received or by calling our team
3. Take your items to one of our stores or donation stations

We want second-hand items of high quality that we can sell on to others to raise vital funds including, household items, clothing, shoes and accessories, as well as toys and children’s items. We can’t accept ripped, broken, stained or any items with missing pieces, but if you’re in any doubt, get in touch with our team.

You can find all about the clothing banks, collection services and store drops offs here.

We do offer home collections in some cases. To arrange this, please contact us by using our contact form  or calling 0300 3045 999. Alternatively, you can locate your nearest clothing or toy bank here.

Our kerbside collections are operated both internally, depending on your area, or by one of our subcontractors; DB Textiles, Recycling Management Services and Clothes Aid.

Yes, but we do not ask for cash donations as part of this fundraising method. Anyone knocking on your door will be carrying an ID badge to ensure you know who you are speaking to, and they are trained to not be imposing or hard-selling. Our image and methods are critical to our success as a charity.

That’s great! You can get in touch with us by calling 0300 3045 999 or emailing us at [email protected] to discuss further.