From how we’re funded to where we fly — here’s everything you need to know about the National Children’s Air Ambulance.
If you can’t find what you’re looking for, just get in touch. We’re here to help.
The Children’s Air Ambulance is a national inter-hospital transfer service that flies critically ill babies and children to receive the lifesaving treatment they need. Unlike a local air ambulance service, we don’t attend emergency scenes to provide road-side care; our Children’s service is pre-planned with Clinical Partner Teams who will fly with the patient to the hospital that they can provide treatment.
We fly 2x for our Children’s Air Ambulance. The Children’s Air Ambulance covers the whole of the UK and works with 10 Clinical Partner Teams from various specialist hospitals.
The Children’s Air Ambulance operates throughout the UK and works with Clinical Partner Teams from specialist hospitals.
Our Children’s Air Ambulance crew are 2 pilots. We then work with our partners to fly a specialist team to the critically ill child or transfer the child to another hospital with the specialist team on board. With our new helicopters, we now have an extra seat for a parent or guardian to fly with the child.
You’re not obligated to tell anyone about the contents of your Will. If you would like to tell us, please do as we would love to thank you.
Our registered charity number is 1098874 and our Head Office Address: Blue Skies House, Butlers Leap, Rugby, CV21 3RQ.
Yes, if you leave a charity 10% or more of your estate, the inheritance tax decreases from 40% to 36%. Please speak to your solicitor for more information.
Please contact our Legacy Team where we’re happy to support you through the process.
Please visit our dedicated page for more information.
Please contact our Legacy Team, as we may need more information from you so that we can process this gift correctly.
There are various trees you can choose from for your memorial tree, but we have the following for you to pick from:
Please note that the site is unfortunately not easy to visit for those with limited mobility and the woodland is not accessible for wheelchair users due to it being a natural site with no surfaced paths. However, should anyone with restricted mobility wish to visit, please do get in touch with us in advance and we will do our best to accommodate a comfortable visit.
The National Forest is a 200-square-mile area covering parts of Derbyshire and Leicestershire. It is a national exemplar of what can be achieved through tree planting; more than 8.5 million have been planted in the last 26 years.
Our remembrance woodland forms part of this fantastic project, and together, we are keeping memories flying. So you know your loved one’s memory will live on.
A remembrance, sympathy or memorial tree is chosen to be planted as part of a larger woodland to commemorate loved ones no longer with us. There are often many varieties of trees to choose from, and they arrive in the form of a sapling, which are then planted by professional teams and nurtured to thrive.
Physical trees won’t be sent to you before planting, but you’ll be invited to visit the woodland and see your commemorative plaque with your chosen message that will be available to be seen by those who want to visit.
We know this can be an emotional time, so we’ve ensured your tree planting is as easy as possible.
Our collaboration with The National Forest encourages a donation in exchange for tree planting to help keep our services flying.
We suggest a donation of £50 per tree, but our team are more than happy to discuss the options with you.
There is no direct cost to purchase the tree or to pay for the services by The National Forest, so any donations we receive will go towards the lifesaving services we provide on a daily basis.
Yes we do. Please contact our In Memory Team, who can provide collection tins and donation envelopes.
Yes, we welcome Tribute Pages for specific events, to raise funds in memory of loved ones.
You can donate via our dedicated website or post cheques to our Head Office. Please contact our In Memory Team if you are looking to process cash donations.
If you’ve had a cash collection for your loved one please email our team with the name of the Tribute Page along with the amount and one of our team will get this added on the totaliser within the tribute page.
One off In Memory donations from individuals can be gift aided, if you are a UK tax payer. Unfortunately, funeral collections cannot be gift aided.
Other ways you can support the Air Ambulance at this time include; holding a fundraising event, planting a tree in our Memorial Woodland, signing up to a challenge sport event and setting up a dedicated Tribute Page. Please contact us for more information.
We can’t currently add on offline donations, but this is something we’re working on.
You can fundraise in any way you want to, the options are endless! Before you do, get in touch as we’d love to hear what you’re planning and offer support to help make the most of your event as we have a whole host of branded collateral that can help raise awareness for your fundraiser.
Yes, but we do not ask for cash donations as part of this fundraising method. Anyone knocking on your door will be carrying an ID badge to ensure you know who you are speaking to, and they are trained to not be imposing or hard-selling. Our image and methods are critical to our success as a charity.
Just get in touch to let us know the details and we can help you plan your perfect event.
Yes you can, but please just get in touch and we will send this to you. Due to our strict brand guidelines please do not copy and paste this from other sources.
You can pay in the money through our online donation form. If you know your supporter number please use this as your reference (this started with RE). If not please get in touch by calling our Supporter Experience Team on 0300 3045 999
When using Apple Pay or Google Pay to make a donation, there is no limit on the amount you can donate.
You can pay in the money through our online donation form. If you know your supporter number please use this as your reference (this started with RE). If not please get in touch by calling our Supporter Experience Team on 0300 3045 999
We’re able to change the following to suit your needs;
Get in touch with our Supporter Care team on 0300 304 5999 who will be able to help make the changes you need.
You can make a donation to us via cheque by making it payable to The Air Ambulance Service. These should be sent to The Air Ambulance Service, Blue Skies House, Butlers Leap, Rugby, Warwickshire, CV21 3RQ. We would love to be able to say thanks, so please remember to let us know who you are when sending your donation.
Firstly thank you for your donation. Our team are working hard to ensure that supporters receive an acknowledgement for donations made and you can contact the Supporter Experience Team to discuss your donation here.
Yes! Our regulators will allow us to claim the value of the item as ‘Gift in Kind’ as long as it is something we would purchase. If you would like to send us donations, please contact our Supporter Experience team who’ll be happy to discuss.
When using Apple Pay or Google Pay to make a donation, there is no limit on the amount you can donate.
Yes, Apple Pay now works on Chrome (and other browsers) due to a change introduced with iOS 18. Previously, Apple Pay was primarily limited to Safari on macOS. With the iOS 18 update, Apple Pay is now accessible on any browser, including Chrome, when used on a Mac, PC, or Chromebook.
Unfortunately Apple Pay and Google Pay do not currently support regular giving opportunities.
We are sorry to see you go! You can request cancellation of your lottery membership via our contact form or by calling 0300 3045 999. Please note that if you have a standing order in place, it is your responsibility to ensure this is cancelled with your bank. Thanks again for your support.
You can update your details by completing our contact form or by calling 0300 3045 999. Please ensure that you give us both previous and new address information if you have moved house.
Our lottery team will be in touch with the winners of each weekly draw. You can view a list of winners by following this link to your chosen service. Your Local Air Ambulance or Children’s Air Ambulance
Here is where you can view our list of lottery canvassers, along with their photo and ID number.
You can sign up to our weekly draws online or you can give our team a call on 0300 3045 999. We do also have lottery canvassers who you may see at a local supermarket or completing door to door visits in the community.
Yes. The Fundraising Regulator is the independent regulator of charitable fundraising. They set and maintain the standards for charitable fundraising, and aim to ensure that fundraising is respectful, open, honest and accountable to the public in England, Wales, Scotland and Northern Ireland. These codes are regularly updated. To find out more about the Fundraising Regulator, please visit their website.
It’s simple. If you’ve got time to spare and want to support a cause that saves lives, we’d love to have you on board. Just apply online for a role that suits you, and our team will be in touch.
You need to be 16 or over to volunteer with us. If you’re under 18, you’ll also need to complete a Young Person’s Risk Assessment.
At the moment, we’re unable to accept volunteers under 16.
Volunteering with The Air Ambulance Service means you’ll be giving back while gaining new experiences. Here’s what you can expect:
If your local recycling bank is full you can contact us online or by calling our Supporter Experience Team on 0300 3045 999
That’s great! You can get in touch with us by calling 0300 3045 999 or emailing us at [email protected] to discuss further.
Our kerbside collections are operated both internally, depending on your area, or by one of our subcontractors; DB Textiles, Recycling Management Services and Clothes Aid.
We own all of the Children’s Air Ambulance donation banks but sometimes hire subcontractors to empty banks that are based further away, as this is far more cost-effective than using our own drivers. However, we use our own vans to empty all of the Children’s Air Ambulance banks in Nottingham, Birmingham, West Midlands, Staffordshire, Oxfordshire & Bedfordshire.
If your bag wasn’t collected as expected, please get in touch with us to arrange an alternative date. To ensure our driver can see the collection, please make sure the bag is placed in full view of the road as we aren’t able to collect from porches or gardens.
We want second-hand items of high quality that we can sell on to others to raise vital funds including, household items, clothing, shoes and accessories, as well as toys and children’s items. We can’t accept ripped, broken, stained or any items with missing pieces, but if you’re in any doubt, get in touch with our team.
We have started to introduce home collections again with limited numbers. To arrange this, please contact us online or calling 0300 3045 999 Alternatively you can locate your nearest clothing bank here.
Yes, to ensure clothing banks are not overflowing we have a reduced driver taskforce who are responding to full banks which have been reported to us. Our textile donations have always been a vital part of our charities income and we hope that you can understand the need to continue with this, albeit with amended ways of working.
You can find all about the clothing banks, collection services and store drops offs here.