The Children's Air Ambulance
Frequently Asked Questions
FAQ Categories
The Children’s Air Ambulance is a national inter-hospital transfer service that flies critically ill babies and children to receive the lifesaving treatment they need. Unlike a local air ambulance service, we don’t attend emergency scenes to provide road-side care; our Children’s service is pre-planned with Clinical Partner Teams who will fly with the patient to the hospital that they can provide treatment.
Our Children’s Air Ambulance crew are 2 pilots. We then work with our partners to fly a specialist team to the critically ill child or transfer the child to another hospital with the specialist team on board. With our new helicopters, we now have an extra seat for a parent or guardian to fly with the child.
Yes you can, but please just get in touch and we will send this to you. Due to our strict brand guidelines please do not copy and paste this from other sources.
We do not share or sell supporter details with other charities or third parties for their use for the purposes of marketing.
Information you provide to independent event organisers (e.g. London Marathon) and fundraising sites (e.g. Just Giving) may be shared with us if you consented and you have indicated that you wish to support The Air Ambulance Service. You should check their Privacy Policy when you provide your information to understand fully how they will process your data. In addition, if you are participating in an event run by another named organisation, your details may need to be shared with them.
We only disclose data to the suppliers we engage to process data on our behalf; in such cases, information is only shared for the purpose of providing services on our behalf relating to communications, or agreements between yourself and The Air Ambulance Service. We are responsible for your data at all times.
For more information about how we process personal data, please refer to our Privacy Policy.
If you are supporting the Warwickshire & Northamptonshire Air Ambulance please make the cheque out to WNAA, or if you are supporting the Derbyshire, Leicestershire and Rutland Air Ambulance please make the cheque out to DLRAA. If you wish to support both services please make the cheque out to The Air Ambulance Service.
The quickest and easiest way to inform us of any changes to your Gift Aid declaration or preferences is by completing our contact form. Our team are also on hand by calling 0300 3045 999. Please remember to provide us with your reference number that starts with 98120
Yes we do. Our Supporter Experience Team are here to help you. Simply press the chat button from the bottom right corner. If we aren’t available for any reason, you can leave us a message and we will get back to you. Alternatively, call us on 0300 3045 999.
Our crew who fly in the helicopter is made up of a pilot, critical care paramedic and doctor.
In total, we fly 4 helicopters across the charity, 2x for our local service and 2x for our Children’s Air Ambulance. We also have 2x Critical Care Cars that support our HEMs services.
Our local service covers 5x counties; Warwickshire, Northamptonshire and Derbyshire, Leicestershire and Rutland.
The Children’s Air Ambulance covers the whole of the UK and works with 10 Clinical Partner Teams from various specialist hospitals.
We provide a rapid response to medical emergencies in the counties of Warwickshire, Northamptonshire and Derbyshire, Leicestershire and Rutland, however, we do support air ambulances further afield if we’re needed.
The Children’s Air Ambulance operates throughout the UK and works with Clinical Partner Teams from specialist hospitals.
Yes you can, but please just get in touch and we will send this to you. Due to our strict brand guidelines please do not copy and paste this from other sources.
We do not share or sell supporter details with other charities or third parties for their use for the purposes of marketing.
Information you provide to independent event organisers (e.g. London Marathon) and fundraising sites (e.g. Just Giving) may be shared with us if you consented and you have indicated that you wish to support The Air Ambulance Service. You should check their Privacy Policy when you provide your information to understand fully how they will process your data. In addition, if you are participating in an event run by another named organisation, your details may need to be shared with them.
We only disclose data to the suppliers we engage to process data on our behalf; in such cases, information is only shared for the purpose of providing services on our behalf relating to communications, or agreements between yourself and The Air Ambulance Service. We are responsible for your data at all times.
For more information about how we process personal data, please refer to our Privacy Policy.
If you are supporting the Warwickshire & Northamptonshire Air Ambulance please make the cheque out to WNAA, or if you are supporting the Derbyshire, Leicestershire and Rutland Air Ambulance please make the cheque out to DLRAA. If you wish to support both services please make the cheque out to The Air Ambulance Service.
The quickest and easiest way to inform us of any changes to your Gift Aid declaration or preferences is by completing our contact form. Our team are also on hand by calling 0300 3045 999. Please remember to provide us with your reference number that starts with 98120
There are 3x main ways to donate your goods;
1. Bag them and drop into our reuse banks, which you can find using our location finder
2. Arrange a kerbside collection either using the branded bag you may have received or by calling our team
3. Take your items to one of our stores or donation stations
For more information about how we process personal data, please refer to our Privacy Policy.
You can pay in the money through our online donation form. If you know your supporter number please use this as your reference (this started with RE). If not please get in touch by calling our Supporter Experience Team on 0300 3045 999
We’re able to change the following to suit your needs;
- The amount you’re donating
- The date your money is taken
- How frequently you donate
Get in touch with our Supporter Care team on 0300 304 5999 who will be able to help make the changes you need.
Yes! Our regulators will allow us to claim the value of the item as ‘Gift in Kind’ as long as it is something we would purchase. If you would like to send us donations, please contact our Supporter Experience team who’ll be happy to discuss.
When using Apple Pay or Google Pay to make a donation, there is no limit on the amount you can donate.
Unfortunately at this time, Apple Pay is not supported via Chrome and will only work in Safari.
Unfortunately Apple Pay and Google Pay do not currently support regular giving opportunities.
The membership offers you the opportunity to dine at thoughtfully selected restaurants and venues whilst supporting the life-saving work of the Children’s Air Ambulance. Guests can expect to meet like-minded people from a variety of backgrounds including from business, the arts, sport and entertainment.
Lead times will vary for each event, however we aim to have details available at least 8 weeks in advance.
The usual timings for one of our evening events are 6:30pm till 11pm approximately. We often hold our dinner events during the week too, on either a Wednesday or Thursday.
Each event attracts a variety of audiences, depending on the guest speaker and venue. This makes each Leading Lights dinner bespoke with a room full of talent and influence.
If the dinner is at capacity, we will offer you first refusal for our upcoming events for that year.
Children under the age of 18 are only permitted to attend our annual garden party. Unfortunately, they will not be able to attend any of our Leading Lights dinners.
Yes you may bring a different guest to each event. All we ask is that you inform us of their name and any special dietary requirements in advance.
Yes, you may bring more than one guest with you. Any additional guests after your complimentary invite will be a full price ticket of £95.00 + VAT.
If you are not a member, it will cost £95.00 + VAT per person for each event.
If you can no longer attend, we will need at least 14 days notice.
Yes, should you wish to cancel your membership with us, you must give us one month’s notice in writing to [email protected]. You are also entitled to cancel your membership and receive a full refund within the first 14 days in what’s known as a Cooling-Off Period. More details around this can be found in our terms and conditions on our website.
You can fundraise in any way you want to, the options are endless! Before you do, get in touch as we’d love to hear what you’re planning and offer support to help make the most of your event as we have a whole host of branded collateral that can help raise awareness for your fundraiser.
Just get in touch to let us know the details and we can help you plan your perfect event.
Yes you can, but please just get in touch and we will send this to you. Due to our strict brand guidelines please do not copy and paste this from other sources.
Yes, but we do not ask for cash donations as part of this fundraising method. Anyone knocking on your door will be carrying an ID badge to ensure you know who you are speaking to, and they are trained to not be imposing or hard-selling. Our image and methods are critical to our success as a charity.
You can pay in the money through our online donation form. If you know your supporter number please use this as your reference (this started with RE). If not please get in touch by calling our Supporter Experience Team on 0300 3045 999
By becoming part of Team Mission you will be part of a wider group of supporters who are challenging themselves to their limits while raising vital funds for our lifesaving charity. Our team will be there with you every step of the way – we will provide you with support, motivation and inspiration to take on your challenge and achieve your personal goals.
Visit our events page to find out the range of challenges we have available. Or if you have your own place, please email our Challenge Events team.
- Support from our dedicated fundraising team who will be there to offer advice and guidance every step of the way
- A running vest/t-shirt to wear with pride during your event
- Fundraising pack full of information and ideas to boost your fundraising
We would recommend that you visit a solicitor to ensure your wishes are fully carried out. You can find solicitors in your area by visiting the Remember A Charity website.
Please visit our dedicated page
You’re not obligated to tell anyone about the contents of your Will. If you would like to tell us, please do as we would love to thank you.
Our registered charity number is 1098874 and our Head Office Address: Blue Skies House, Butlers Leap, Rugby, CV21 3RQ.
Yes, if you leave a charity 10% or more of your estate, the inheritance tax decreases from 40% to 36%. Please speak to your solicitor for more information.
Please contact our Legacy Team where we’re happy to support you through the process.
Please contact our Legacy Team, as we may need more information from you so that we can process this gift correctly.
If you are having a face to face appointment, please take your donation with you and place it into the envelope provided by the solicitor, who will send them on to us at the end of the week. If you are drafting your Will over the phone or online please donate via our website, selecting Make A Will Week for the reason for donating and include the solicitor you had the appointment with.
Yes we do. Please contact our In Memory Team, who can provide collection tins and donation envelopes.
You can donate via our dedicated website or post cheques to our Head Office. Please contact our In Memory Team if you are looking to process cash donations.
One off In Memory donations from individuals can be gift aided, if you are a UK tax payer. Unfortunately, funeral collections cannot be gift aided.
Other ways you can support the Air Ambulance at this time include; holding a fundraising event, planting a tree in our Memorial Woodland, signing up to a challenge sport event and setting up a dedicated Tribute Page. Please contact us for more information.
Please contact our In Memory Team on 03003 045 999 or [email protected] who can help you through the process.
We can’t currently add on offline donations, but this is something we’re working on.
Yes, we welcome Tribute Pages for specific events, to raise funds in memory of loved ones.
You can sign up to our weekly draws online or you can give our team a call on 0300 3045 999. We do also have our lottery canvassers who you may see them at a local supermarket or completing door to door visits in the community.
Here is where you can view our list of lottery canvassers, along with their photo and ID number.
Our lottery team will be in touch with the winners of each weekly draw. You can view a list of winners by following this link to your chosen service. Your Local Air Ambulance or Children’s Air Ambulance
You can update your details by completing our contact form or by calling 0300 3045 999. Please ensure that you give us both previous and new address information if you have moved house.
We are sorry to see you go! You can request cancellation of your lottery membership via our contact form or by calling 0300 3045 999. Please note that if you have a standing order in place, it is your responsibility to ensure this is cancelled with your bank. Thanks again for your support.
The initial payment will be paid for by yourself, however, upon receipt, we will reimburse you the costs.
We dispatch all orders within 3-5 working days after payment has cleared.
For items bought our eBay site as Collect in Store you can arrange a collection, however any orders bought via our website will be posted.
Yes, we accept returns within 30 days of purchase. Follow the instructions with your order to send back to us.
Please contact us about the item you need to return and we will assist you.
We try to make sure all of our order are appropriately packaged but sometimes damage can occur. Please contact our team who will be able to assist you.
Your order can take up to 7 days to arrive so please get in touch with us if you still haven’t received your item after then.
All orders are posted from our Daventry warehouse.
100% of your money will go towards our lifesaving missions.
eBay orders will have a tracking number, however any orders for new goods won’t have a tracking number.
eBay is sent via UK mail next day. New goods will be sent Royal Mail 2nd Class.
All of our eBay items can be sent overseas and eBay will calculate the additional postage cost.
All new goods are only sent within UK at present.
Our team have been working hard to ensure that we can continue our reuse and recycling operation during the COVID-19 lockdown period. To ensure that we remain compliant and by putting the safety of our staff, volunteers and supporters first mean that we have made some changes to our normal processes following PHE guidance including social distancing and safe working practices.
There are 3x main ways to donate your goods;
1. Bag them and drop into our reuse banks, which you can find using our location finder
2. Arrange a kerbside collection either using the branded bag you may have received or by calling our team
3. Take your items to one of our stores or donation stations
We have started to introduce home collections again with limited numbers. To arrange this, please contact us online or calling 0300 3045 999 Alternatively you can locate your nearest clothing bank here
If your local recycling bank is full you can contact us online or by calling our Supporter Experience Team on 0300 3045 999
You can find all about the clothing banks, collection services and store drops offs here.
Yes, to ensure clothing banks are not overflowing we have a reduced driver taskforce who are responding to full banks which have been reported to us. Our textile donations have always been a vital part of our charities income and we hope that you can understand the need to continue with this, albeit with amended ways of working.
We have conducted comprehensive risk assessments across our entire operation and have assessed our needs. Our teams have been issued with hand sanitisers and where necessary face mask where required. We continue to monitor government guidance and will adjust our operation where necessary.
All of our bags will have a collection day printed on the outer sleeve. However, if you’re unsure if this day has passed, please allow approx three days after the delivery of your donation bag for this to be collected.
We are one of the few UK charities that own and empty our clothing banks. If there are any issues you can get in touch with our Reuse team.
Our kerbside collections are operated both internally, depending on your area, or by one of our subcontractors; DB Textiles, Recycling Management Services and Clothes Aid.
In line with government guidance, we have taken the decision to restart our door to door distribution of bags and would like to ensure you that all measures have been considered and put into place to ensure we remain within these guidelines at all times. We value your contribution and with it we are able to support our retail shops who help fund our frontline operation
Our team have been working hard to ensure that we can continue our reuse and recycling operation during the COVID-19 lockdown period. To ensure that we remain compliant and by putting the safety of our staff, volunteers and supporters first mean that we have made some changes to our normal processes following PHE guidance including social distancing and safe working practices.
There are 3x main ways to donate your goods;
1. Bag them and drop into our reuse banks, which you can find using our location finder
2. Arrange a kerbside collection either using the branded bag you may have received or by calling our team
3. Take your items to one of our stores or donation stations
We have started to introduce home collections again with limited numbers. To arrange this, please contact us online or calling 0300 3045 999 Alternatively you can locate your nearest clothing bank here
If your local recycling bank is full you can contact us online or by calling our Supporter Experience Team on 0300 3045 999
That’s great! You can get in touch with us by calling 0300 3045 999 or emailing us at [email protected] to discuss further.
You can find all about the clothing banks, collection services and store drops offs here.
We want second-hand items of high quality that we can sell on to others to raise vital funds including, household items, clothing, shoes and accessories, as well as toys and children’s items. We can’t accept ripped, broken, stained or any items with missing pieces, but if you’re in any doubt, get in touch with our team.
If your bag wasn’t collected as expected, please get in touch with us to arrange an alternative date. To ensure our driver can see the collection, please make sure the bag is placed in full view of the road as we aren’t able to collect from porches or gardens.
We have conducted comprehensive risk assessments across our entire operation and have assessed our needs. Our teams have been issued with hand sanitisers and where necessary face mask where required. We continue to monitor government guidance and will adjust our operation where necessary.
All of our bags will have a collection day printed on the outer sleeve. However, if you’re unsure if this day has passed, please allow approx three days after the delivery of your donation bag for this to be collected.
In line with government guidance, we have taken the decision to restart our door to door distribution of bags and would like to ensure you that all measures have been considered and put into place to ensure we remain within these guidelines at all times. We value your contribution and with it we are able to support our retail shops who help fund our frontline operation
We own all of the Children’s Air Ambulance donation banks but sometimes hire subcontractors to empty banks that are based further away, as this is far more cost-effective than using our own drivers. However, we use our own vans to empty all of the Children’s Air Ambulance banks in Nottingham, Birmingham, West Midlands, Staffordshire, Oxfordshire & Bedfordshire.
Our team have been working hard to ensure that we can continue our reuse and recycling operation during the COVID-19 lockdown period. To ensure that we remain compliant and by putting the safety of our staff, volunteers and supporters first mean that we have made some changes to our normal processes following PHE guidance including social distancing and safe working practices.
You can find all about the clothing banks, collection services and store drops offs here.
We want second-hand items of high quality that we can sell on to others to raise vital funds including, household items, clothing, shoes and accessories, as well as toys and children’s items. We can’t accept ripped, broken, stained or any items with missing pieces, but if you’re in any doubt, get in touch with our team.
FAQ Categories
The Children’s Air Ambulance is a national inter-hospital transfer service that flies critically ill babies and children to receive the lifesaving treatment they need. Unlike a local air ambulance service, we don’t attend emergency scenes to provide road-side care; our Children’s service is pre-planned with Clinical Partner Teams who will fly with the patient to the hospital that they can provide treatment.
Our Children’s Air Ambulance crew are 2 pilots. We then work with our partners to fly a specialist team to the critically ill child or transfer the child to another hospital with the specialist team on board. With our new helicopters, we now have an extra seat for a parent or guardian to fly with the child.
Yes you can, but please just get in touch and we will send this to you. Due to our strict brand guidelines please do not copy and paste this from other sources.
We do not share or sell supporter details with other charities or third parties for their use for the purposes of marketing.
Information you provide to independent event organisers (e.g. London Marathon) and fundraising sites (e.g. Just Giving) may be shared with us if you consented and you have indicated that you wish to support The Air Ambulance Service. You should check their Privacy Policy when you provide your information to understand fully how they will process your data. In addition, if you are participating in an event run by another named organisation, your details may need to be shared with them.
We only disclose data to the suppliers we engage to process data on our behalf; in such cases, information is only shared for the purpose of providing services on our behalf relating to communications, or agreements between yourself and The Air Ambulance Service. We are responsible for your data at all times.
For more information about how we process personal data, please refer to our Privacy Policy.
If you are supporting the Warwickshire & Northamptonshire Air Ambulance please make the cheque out to WNAA, or if you are supporting the Derbyshire, Leicestershire and Rutland Air Ambulance please make the cheque out to DLRAA. If you wish to support both services please make the cheque out to The Air Ambulance Service.
The quickest and easiest way to inform us of any changes to your Gift Aid declaration or preferences is by completing our contact form. Our team are also on hand by calling 0300 3045 999. Please remember to provide us with your reference number that starts with 98120
Yes we do. Our Supporter Experience Team are here to help you. Simply press the chat button from the bottom right corner. If we aren’t available for any reason, you can leave us a message and we will get back to you. Alternatively, call us on 0300 3045 999.
Our crew who fly in the helicopter is made up of a pilot, critical care paramedic and doctor.
In total, we fly 4 helicopters across the charity, 2x for our local service and 2x for our Children’s Air Ambulance. We also have 2x Critical Care Cars that support our HEMs services.
Our local service covers 5x counties; Warwickshire, Northamptonshire and Derbyshire, Leicestershire and Rutland.
The Children’s Air Ambulance covers the whole of the UK and works with 10 Clinical Partner Teams from various specialist hospitals.
We provide a rapid response to medical emergencies in the counties of Warwickshire, Northamptonshire and Derbyshire, Leicestershire and Rutland, however, we do support air ambulances further afield if we’re needed.
The Children’s Air Ambulance operates throughout the UK and works with Clinical Partner Teams from specialist hospitals.
Yes you can, but please just get in touch and we will send this to you. Due to our strict brand guidelines please do not copy and paste this from other sources.
We do not share or sell supporter details with other charities or third parties for their use for the purposes of marketing.
Information you provide to independent event organisers (e.g. London Marathon) and fundraising sites (e.g. Just Giving) may be shared with us if you consented and you have indicated that you wish to support The Air Ambulance Service. You should check their Privacy Policy when you provide your information to understand fully how they will process your data. In addition, if you are participating in an event run by another named organisation, your details may need to be shared with them.
We only disclose data to the suppliers we engage to process data on our behalf; in such cases, information is only shared for the purpose of providing services on our behalf relating to communications, or agreements between yourself and The Air Ambulance Service. We are responsible for your data at all times.
For more information about how we process personal data, please refer to our Privacy Policy.
If you are supporting the Warwickshire & Northamptonshire Air Ambulance please make the cheque out to WNAA, or if you are supporting the Derbyshire, Leicestershire and Rutland Air Ambulance please make the cheque out to DLRAA. If you wish to support both services please make the cheque out to The Air Ambulance Service.
The quickest and easiest way to inform us of any changes to your Gift Aid declaration or preferences is by completing our contact form. Our team are also on hand by calling 0300 3045 999. Please remember to provide us with your reference number that starts with 98120
There are 3x main ways to donate your goods;
1. Bag them and drop into our reuse banks, which you can find using our location finder
2. Arrange a kerbside collection either using the branded bag you may have received or by calling our team
3. Take your items to one of our stores or donation stations
For more information about how we process personal data, please refer to our Privacy Policy.
You can pay in the money through our online donation form. If you know your supporter number please use this as your reference (this started with RE). If not please get in touch by calling our Supporter Experience Team on 0300 3045 999
We’re able to change the following to suit your needs;
- The amount you’re donating
- The date your money is taken
- How frequently you donate
Get in touch with our Supporter Care team on 0300 304 5999 who will be able to help make the changes you need.
Yes! Our regulators will allow us to claim the value of the item as ‘Gift in Kind’ as long as it is something we would purchase. If you would like to send us donations, please contact our Supporter Experience team who’ll be happy to discuss.
When using Apple Pay or Google Pay to make a donation, there is no limit on the amount you can donate.
Unfortunately at this time, Apple Pay is not supported via Chrome and will only work in Safari.
Unfortunately Apple Pay and Google Pay do not currently support regular giving opportunities.
The membership offers you the opportunity to dine at thoughtfully selected restaurants and venues whilst supporting the life-saving work of the Children’s Air Ambulance. Guests can expect to meet like-minded people from a variety of backgrounds including from business, the arts, sport and entertainment.
Lead times will vary for each event, however we aim to have details available at least 8 weeks in advance.
The usual timings for one of our evening events are 6:30pm till 11pm approximately. We often hold our dinner events during the week too, on either a Wednesday or Thursday.
Each event attracts a variety of audiences, depending on the guest speaker and venue. This makes each Leading Lights dinner bespoke with a room full of talent and influence.
If the dinner is at capacity, we will offer you first refusal for our upcoming events for that year.
Children under the age of 18 are only permitted to attend our annual garden party. Unfortunately, they will not be able to attend any of our Leading Lights dinners.
Yes you may bring a different guest to each event. All we ask is that you inform us of their name and any special dietary requirements in advance.
Yes, you may bring more than one guest with you. Any additional guests after your complimentary invite will be a full price ticket of £95.00 + VAT.
If you are not a member, it will cost £95.00 + VAT per person for each event.
If you can no longer attend, we will need at least 14 days notice.
Yes, should you wish to cancel your membership with us, you must give us one month’s notice in writing to [email protected]. You are also entitled to cancel your membership and receive a full refund within the first 14 days in what’s known as a Cooling-Off Period. More details around this can be found in our terms and conditions on our website.
You can fundraise in any way you want to, the options are endless! Before you do, get in touch as we’d love to hear what you’re planning and offer support to help make the most of your event as we have a whole host of branded collateral that can help raise awareness for your fundraiser.
Just get in touch to let us know the details and we can help you plan your perfect event.
Yes you can, but please just get in touch and we will send this to you. Due to our strict brand guidelines please do not copy and paste this from other sources.
Yes, but we do not ask for cash donations as part of this fundraising method. Anyone knocking on your door will be carrying an ID badge to ensure you know who you are speaking to, and they are trained to not be imposing or hard-selling. Our image and methods are critical to our success as a charity.
You can pay in the money through our online donation form. If you know your supporter number please use this as your reference (this started with RE). If not please get in touch by calling our Supporter Experience Team on 0300 3045 999
By becoming part of Team Mission you will be part of a wider group of supporters who are challenging themselves to their limits while raising vital funds for our lifesaving charity. Our team will be there with you every step of the way – we will provide you with support, motivation and inspiration to take on your challenge and achieve your personal goals.
Visit our events page to find out the range of challenges we have available. Or if you have your own place, please email our Challenge Events team.
- Support from our dedicated fundraising team who will be there to offer advice and guidance every step of the way
- A running vest/t-shirt to wear with pride during your event
- Fundraising pack full of information and ideas to boost your fundraising
We would recommend that you visit a solicitor to ensure your wishes are fully carried out. You can find solicitors in your area by visiting the Remember A Charity website.
Please visit our dedicated page
You’re not obligated to tell anyone about the contents of your Will. If you would like to tell us, please do as we would love to thank you.
Our registered charity number is 1098874 and our Head Office Address: Blue Skies House, Butlers Leap, Rugby, CV21 3RQ.
Yes, if you leave a charity 10% or more of your estate, the inheritance tax decreases from 40% to 36%. Please speak to your solicitor for more information.
Please contact our Legacy Team where we’re happy to support you through the process.
Please contact our Legacy Team, as we may need more information from you so that we can process this gift correctly.
If you are having a face to face appointment, please take your donation with you and place it into the envelope provided by the solicitor, who will send them on to us at the end of the week. If you are drafting your Will over the phone or online please donate via our website, selecting Make A Will Week for the reason for donating and include the solicitor you had the appointment with.
Yes we do. Please contact our In Memory Team, who can provide collection tins and donation envelopes.
You can donate via our dedicated website or post cheques to our Head Office. Please contact our In Memory Team if you are looking to process cash donations.
One off In Memory donations from individuals can be gift aided, if you are a UK tax payer. Unfortunately, funeral collections cannot be gift aided.
Other ways you can support the Air Ambulance at this time include; holding a fundraising event, planting a tree in our Memorial Woodland, signing up to a challenge sport event and setting up a dedicated Tribute Page. Please contact us for more information.
Please contact our In Memory Team on 03003 045 999 or [email protected] who can help you through the process.
We can’t currently add on offline donations, but this is something we’re working on.
Yes, we welcome Tribute Pages for specific events, to raise funds in memory of loved ones.
You can sign up to our weekly draws online or you can give our team a call on 0300 3045 999. We do also have our lottery canvassers who you may see them at a local supermarket or completing door to door visits in the community.
Here is where you can view our list of lottery canvassers, along with their photo and ID number.
Our lottery team will be in touch with the winners of each weekly draw. You can view a list of winners by following this link to your chosen service. Your Local Air Ambulance or Children’s Air Ambulance
You can update your details by completing our contact form or by calling 0300 3045 999. Please ensure that you give us both previous and new address information if you have moved house.
We are sorry to see you go! You can request cancellation of your lottery membership via our contact form or by calling 0300 3045 999. Please note that if you have a standing order in place, it is your responsibility to ensure this is cancelled with your bank. Thanks again for your support.
The initial payment will be paid for by yourself, however, upon receipt, we will reimburse you the costs.
We dispatch all orders within 3-5 working days after payment has cleared.
For items bought our eBay site as Collect in Store you can arrange a collection, however any orders bought via our website will be posted.
Yes, we accept returns within 30 days of purchase. Follow the instructions with your order to send back to us.
Please contact us about the item you need to return and we will assist you.
We try to make sure all of our order are appropriately packaged but sometimes damage can occur. Please contact our team who will be able to assist you.
Your order can take up to 7 days to arrive so please get in touch with us if you still haven’t received your item after then.
All orders are posted from our Daventry warehouse.
100% of your money will go towards our lifesaving missions.
eBay orders will have a tracking number, however any orders for new goods won’t have a tracking number.
eBay is sent via UK mail next day. New goods will be sent Royal Mail 2nd Class.
All of our eBay items can be sent overseas and eBay will calculate the additional postage cost.
All new goods are only sent within UK at present.
Our team have been working hard to ensure that we can continue our reuse and recycling operation during the COVID-19 lockdown period. To ensure that we remain compliant and by putting the safety of our staff, volunteers and supporters first mean that we have made some changes to our normal processes following PHE guidance including social distancing and safe working practices.
There are 3x main ways to donate your goods;
1. Bag them and drop into our reuse banks, which you can find using our location finder
2. Arrange a kerbside collection either using the branded bag you may have received or by calling our team
3. Take your items to one of our stores or donation stations
We have started to introduce home collections again with limited numbers. To arrange this, please contact us online or calling 0300 3045 999 Alternatively you can locate your nearest clothing bank here
If your local recycling bank is full you can contact us online or by calling our Supporter Experience Team on 0300 3045 999
You can find all about the clothing banks, collection services and store drops offs here.
Yes, to ensure clothing banks are not overflowing we have a reduced driver taskforce who are responding to full banks which have been reported to us. Our textile donations have always been a vital part of our charities income and we hope that you can understand the need to continue with this, albeit with amended ways of working.
We have conducted comprehensive risk assessments across our entire operation and have assessed our needs. Our teams have been issued with hand sanitisers and where necessary face mask where required. We continue to monitor government guidance and will adjust our operation where necessary.
All of our bags will have a collection day printed on the outer sleeve. However, if you’re unsure if this day has passed, please allow approx three days after the delivery of your donation bag for this to be collected.
We are one of the few UK charities that own and empty our clothing banks. If there are any issues you can get in touch with our Reuse team.
Our kerbside collections are operated both internally, depending on your area, or by one of our subcontractors; DB Textiles, Recycling Management Services and Clothes Aid.
In line with government guidance, we have taken the decision to restart our door to door distribution of bags and would like to ensure you that all measures have been considered and put into place to ensure we remain within these guidelines at all times. We value your contribution and with it we are able to support our retail shops who help fund our frontline operation
Our team have been working hard to ensure that we can continue our reuse and recycling operation during the COVID-19 lockdown period. To ensure that we remain compliant and by putting the safety of our staff, volunteers and supporters first mean that we have made some changes to our normal processes following PHE guidance including social distancing and safe working practices.
There are 3x main ways to donate your goods;
1. Bag them and drop into our reuse banks, which you can find using our location finder
2. Arrange a kerbside collection either using the branded bag you may have received or by calling our team
3. Take your items to one of our stores or donation stations
We have started to introduce home collections again with limited numbers. To arrange this, please contact us online or calling 0300 3045 999 Alternatively you can locate your nearest clothing bank here
If your local recycling bank is full you can contact us online or by calling our Supporter Experience Team on 0300 3045 999
That’s great! You can get in touch with us by calling 0300 3045 999 or emailing us at [email protected] to discuss further.
You can find all about the clothing banks, collection services and store drops offs here.
We want second-hand items of high quality that we can sell on to others to raise vital funds including, household items, clothing, shoes and accessories, as well as toys and children’s items. We can’t accept ripped, broken, stained or any items with missing pieces, but if you’re in any doubt, get in touch with our team.
If your bag wasn’t collected as expected, please get in touch with us to arrange an alternative date. To ensure our driver can see the collection, please make sure the bag is placed in full view of the road as we aren’t able to collect from porches or gardens.
We have conducted comprehensive risk assessments across our entire operation and have assessed our needs. Our teams have been issued with hand sanitisers and where necessary face mask where required. We continue to monitor government guidance and will adjust our operation where necessary.
All of our bags will have a collection day printed on the outer sleeve. However, if you’re unsure if this day has passed, please allow approx three days after the delivery of your donation bag for this to be collected.
In line with government guidance, we have taken the decision to restart our door to door distribution of bags and would like to ensure you that all measures have been considered and put into place to ensure we remain within these guidelines at all times. We value your contribution and with it we are able to support our retail shops who help fund our frontline operation
We own all of the Children’s Air Ambulance donation banks but sometimes hire subcontractors to empty banks that are based further away, as this is far more cost-effective than using our own drivers. However, we use our own vans to empty all of the Children’s Air Ambulance banks in Nottingham, Birmingham, West Midlands, Staffordshire, Oxfordshire & Bedfordshire.
Our team have been working hard to ensure that we can continue our reuse and recycling operation during the COVID-19 lockdown period. To ensure that we remain compliant and by putting the safety of our staff, volunteers and supporters first mean that we have made some changes to our normal processes following PHE guidance including social distancing and safe working practices.
You can find all about the clothing banks, collection services and store drops offs here.
We want second-hand items of high quality that we can sell on to others to raise vital funds including, household items, clothing, shoes and accessories, as well as toys and children’s items. We can’t accept ripped, broken, stained or any items with missing pieces, but if you’re in any doubt, get in touch with our team.