The Children's Air Ambulance

Frequently Asked Questions

FAQ Categories

About Us

  • Who fly’s onboard the Children’s Air Ambulance?
    x

    Children's Air Ambulance

    Who fly’s onboard the Children’s Air Ambulance?

    Our Children’s Air Ambulance crew are 2 pilots. We then work with our partners to fly a specialist team to the critically ill child or transfer the child to another hospital with the specialist team on board. With our new helicopters, we now have an extra seat for a parent or guardian to fly with the child.

  • How is the Children’s Air Ambulance different to others?
    x

    Children's Air Ambulance

    How is the Children’s Air Ambulance different to others?

    The Children’s Air Ambulance is a national inter-hospital transfer service that flies critically ill babies and children to receive the lifesaving treatment they need. Unlike a local air ambulance service, we don’t attend emergency scenes to provide road-side care; our Children’s service is pre-planned with Clinical Partner Teams who will fly with the patient to the hospital that they can provide treatment.

  • How can I find out more about the processing of my personal data?
    x

    TAAS

    How can I find out more about the processing of my personal data?

    For more information about how we process personal data, please refer to our Privacy Policy.

  • Can I use your logo to promote my event?
    x

    TAAS

    Can I use your logo to promote my event?

    Yes you can, but please just get in touch and we will send this to you.  Due to our strict brand guidelines please do not copy and paste this from other sources.

  • Do you sell or share data with other charities and organisations?
    x

    TAAS

    Do you sell or share data with other charities and organisations?

    We do not share or sell supporter details with other charities or third parties for their use for the purposes of marketing.

    Information you provide to independent event organisers (e.g. London Marathon) and fundraising sites (e.g. Just Giving) may be shared with us if you consented and you have indicated that you wish to support The Air Ambulance Service.  You should check their Privacy Policy when you provide your information to understand fully how they will process your data.  In addition, if you are participating in an event run by another named organisation, your details may need to be shared with them. 

    We only disclose data to the suppliers we engage to process data on our behalf; in such cases, information is only shared for the purpose of providing services on our behalf relating to communications, or agreements between yourself and The Air Ambulance Service. We are responsible for your data at all times.

  • I have received a letter regarding my Gift Aid declaration
    x

    TAAS

    I have received a letter regarding my Gift Aid declaration

    The quickest and easiest way to inform us of any changes to your Gift Aid declaration or preferences is by completing our contact form. Our team are also on hand by calling 0300 3045 999.  Please remember to provide us with your reference number that starts with 98120

Reuse & Recycling

  • If I want to donate clothing how and where can I do this?
    x

    Collections

    If I want to donate clothing how and where can I do this?

    You can find all about the clothing banks, collection services and store drops offs here.

  • What PPE do you have for collections?
    x

    Collections

    What PPE do you have for collections?

    We have conducted comprehensive risk assessments across our entire operation and have assessed our needs. Our teams have been issued with hand sanitisers and where necessary face mask where required. We continue to monitor government guidance and will adjust our operation where necessary.

  • How are you being safe to ourselves and public during collections?
    x

    Collections

    How are you being safe to ourselves and public during collections?

    Our team have been working hard to ensure that we can continue our reuse and recycling operation during the COVID-19 lockdown period.  To ensure that we remain compliant and by putting the safety of our staff, volunteers and supporters first mean that we have made some changes to our normal processes following PHE guidance including social distancing and safe working practices.

  • Why are you distributing and collecting bags?
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    Collections

    Why are you distributing and collecting bags?

    In line with government guidance, we have taken the decision to restart our door to door distribution of bags and would like to ensure you that all measures have been considered and put into place to ensure we remain within these guidelines at all times. We value your contribution and with it we are able to support our retail shops who help fund our frontline operation

  • Can I arrange a collection for my items?
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    Reuse

    Can I arrange a collection for my items?

    We are currently restricting the number of collections that we can safely complete. Unfortunately our request log is currently full and we cannot arrange one off collections at this time. If you can we would appreciate if you can hold on to your donations until our collections have been fully reinstated.  You can view our latest updates on our frequently asked questions page on our website.  Thank you again for your support.  Your donations really do save lives.

     

  • What can I donate?
    x

    Reuse

    What can I donate?

    We want second-hand items of high quality that we can sell on to others to raise vital funds including, household items, clothing, shoes and accessories, as well as toys and children’s items. We can’t accept ripped, broken, stained or any items with missing pieces, but if you’re in any doubt, get in touch with our team.

  • How can I donate my items?
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    Reuse

    How can I donate my items?

    There are 3x main ways to donate your goods;

    1. Bag them and drop into our reuse banks, which you can find using our location finder
    2. Arrange a kerbside collection either using the branded bag you may have received or by calling our team
    3. Take your items to one of our stores or donation stations

  • What do I do if my bag isn’t collected?
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    Reuse

    What do I do if my bag isn’t collected?

    If your bag wasn’t collected as expected, please get in touch with us to arrange an alternative date. To ensure our driver can see the collection, please make sure the bag is placed in full view of the road as we aren’t able to collect from porches or gardens.

  • Who owns the Children’s donation banks?
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    Reuse

    Who owns the Children’s donation banks?

    We own all of the Children’s Air Ambulance donation banks but sometimes hire subcontractors to empty banks that are based further away, as this is far more cost-effective than using our own drivers. However, we use our own vans to empty all of the Children’s Air Ambulance banks in Nottingham, Birmingham, West Midlands, Staffordshire, Oxfordshire & Bedfordshire.

  • I am a site owner who wants to host one of your banks
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    Reuse

    I am a site owner who wants to host one of your banks

    That’s great! You can get in touch with us by calling 01509 670989 or emailing us at textilebanks@theairambulanceservice.org.uk to discuss further.

  • How do I contact you about a full bank?
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    Reuse

    How do I contact you about a full bank?

    If your local recycling bank is full you can contact us by email or calling 0300 3045 999

Donations and Payments

  • I want to change my Direct Debit
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    Support

    I want to change my Direct Debit

    It’s no problem. We’re able to change the following to suit your needs;

    • The amount you’re donating
    • The date your money is taken
    • How frequently you donate

    Get in touch with our Supporter Care team on 0300 304 5999 who will be able to help make the changes you need.

     

     

  • How can I donate my items?
    x

    Reuse

    How can I donate my items?

    There are 3x main ways to donate your goods;

    1. Bag them and drop into our reuse banks, which you can find using our location finder
    2. Arrange a kerbside collection either using the branded bag you may have received or by calling our team
    3. Take your items to one of our stores or donation stations

  • How can I find out more about the processing of my personal data?
    x

    TAAS

    How can I find out more about the processing of my personal data?

    For more information about how we process personal data, please refer to our Privacy Policy.

  • How do I pay in money from my fundraiser?
    x

    Fundraising

    How do I pay in money from my fundraiser?

    You can pay in the money through our fundraising page.  If you know your supporter number please use this as your reference.  If not please get in touch.

Fundraising

  • How do I pay in money from my fundraiser?
    x

    Fundraising

    How do I pay in money from my fundraiser?

    You can pay in the money through our fundraising page.  If you know your supporter number please use this as your reference.  If not please get in touch.

  • Can I use your logo to promote my event?
    x

    TAAS

    Can I use your logo to promote my event?

    Yes you can, but please just get in touch and we will send this to you.  Due to our strict brand guidelines please do not copy and paste this from other sources.

  • How do I arrange a fundraising event?
    x

    Fundraising

    How do I arrange a fundraising event?

    Just get in touch to let us know the details and we can help you plan your perfect event.

  • Do you do door-door fundraising?
    x

    Fundraising

    Do you do door-door fundraising?

    Yes, but we do not ask for cash donations as part of this fundraising method. Anyone knocking on your door will be carrying an ID badge to ensure you know who you are speaking to, and they are trained to not be imposing or hard-selling. Our image and methods are critical to our success as a charity.

  • How can I fundraise for you?
    x

    Fundraising

    How can I fundraise for you?

    You can fundraise in any way you want to, the options are endless! Before you do, get in touch as we’d love to hear what you’re planning and offer support to help make the most of your event as we have a whole host of branded collateral that can help raise awareness for your fundraiser.

Shops & Stores

  • If I want to donate clothing how and where can I do this?
    x

    Collections

    If I want to donate clothing how and where can I do this?

    You can find all about the clothing banks, collection services and store drops offs here.

  • How are you being safe to ourselves and public during collections?
    x

    Collections

    How are you being safe to ourselves and public during collections?

    Our team have been working hard to ensure that we can continue our reuse and recycling operation during the COVID-19 lockdown period.  To ensure that we remain compliant and by putting the safety of our staff, volunteers and supporters first mean that we have made some changes to our normal processes following PHE guidance including social distancing and safe working practices.

  • What can I donate?
    x

    Reuse

    What can I donate?

    We want second-hand items of high quality that we can sell on to others to raise vital funds including, household items, clothing, shoes and accessories, as well as toys and children’s items. We can’t accept ripped, broken, stained or any items with missing pieces, but if you’re in any doubt, get in touch with our team.

Gifts in Wills

  • How do I make my donation to take part in Make A Will Week?
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    Legacy

    How do I make my donation to take part in Make A Will Week?

    If you are having a face to face appointment, please take your donation with you and place it into the envelope provided by the solicitor, who will send them on to us at the end of the week. If you are drafting your Will over the phone or online please donate via our website, selecting Make A Will Week for the reason for donating and include the solicitor you had the appointment with.

  • I’m an executor for a Will, how do I pay the gift to your charity?
    x

    Legacy

    I’m an executor for a Will, how do I pay the gift to your charity?

    Please contact our Legacy Team, as we may need more information from you so that we can process this gift correctly.

  • Where can I find more information about including a gift in my Will?
    x

    Legacy

    Where can I find more information about including a gift in my Will?

    Please visit our dedicated page

  • I want to leave a gift in a my Will, but I’m not sure how?
    x

    Wills

    I want to leave a gift in a my Will, but I’m not sure how?

    We would recommend that you visit a solicitor to ensure your wishes are fully carried out. You can find solicitors in your area by visiting the Remember A Charity website.

  • I’m an executor for a Will, where can I find help to administer the estate?
    x

    Legacy

    I’m an executor for a Will, where can I find help to administer the estate?

    Please contact our Legacy Team where we’re happy to support you through the process.

  • Are there tax benefits for including a charity in my Will?
    x

    Legacy

    Are there tax benefits for including a charity in my Will?

    Yes, if you leave a charity 10% or more of your estate, the inheritance tax decreases from 40% to 36%. Please speak to your solicitor for more information.

  • What details do I need to give to my solicitors to include a gift in my Will?
    x

    Legacy

    What details do I need to give to my solicitors to include a gift in my Will?

    Our registered charity number is 1098874 and our Head Office Address: Blue Skies House, Butlers Leap, Rugby, CV21 3RQ.

  • I’ve included your charity in my Will, do I need to let you know?
    x

    Legacy

    I’ve included your charity in my Will, do I need to let you know?

    You’re not obligated to tell anyone about the contents of your Will. If you would like to tell us, please do as we would love to thank you.

In Memory

  • Can we add offline donations to a Tribute Page?
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    In Memory

    Can we add offline donations to a Tribute Page?

    We can’t currently add on offline donations, but this is something we’re working on.

  • How else can I fundraise in memory of my loved ones?
    x

    In Memory

    How else can I fundraise in memory of my loved ones?

    Other ways you can support the Air Ambulance at this time include; holding a fundraising event, planting a tree in our Memorial Woodland, signing up to a challenge sport event and setting up a dedicated Tribute Page. Please contact us for more information.

  • Can I gift aid in memory donations?
    x

    In Memory

    Can I gift aid in memory donations?

    One off In Memory donations from individuals can be gift aided, if you are a UK tax payer. Unfortunately, funeral collections cannot be gift aided.

  • I’m having trouble setting up my Tribute Page, where can I go for help?
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    In Memory

    I’m having trouble setting up my Tribute Page, where can I go for help?

    Please contact our In Memory Team on 03003 045 999 or inmemory@theairambulanceservice.org.uk who can help you through the process.

  • I’m doing an event in memory of a loved one, can I set up a Tribute Page?
    x

    In Memory

    I’m doing an event in memory of a loved one, can I set up a Tribute Page?

    Yes, we welcome Tribute Pages for specific events, to raise funds in memory of loved ones.

  • How do I pay money to you after an In Memory collection at a funeral?
    x

    In Memory

    How do I pay money to you after an In Memory collection at a funeral?

    You can donate via our dedicated website or post cheques to our Head Office. Please contact our In Memory Team if you are looking to process cash donations.

  • Can you provide a collection tin or donation envelopes for my loved ones funeral?
    x

    In Memory

    Can you provide a collection tin or donation envelopes for my loved ones funeral?

    Yes we do. Please contact our In Memory Team, who can provide collection tins and donation envelopes.

Lottery

  • How do I cancel my lottery membership?
    x

    How do I cancel my lottery membership?

    We are sorry to see you go!  You can request cancellation of your lottery membership via our contact form or by calling 0300 3045 999.  Please note that if you have a standing order in place, it is your responsibility to ensure this is cancelled with your bank.  Thanks again for your support.

  • I need to make changes to my details you have on record
    x

    I need to make changes to my details you have on record

    You can update your details by completing our contact form or by calling 0300 3045 999.  Please ensure that you give us both previous and new address information if you have moved house.

  • How do I find out if I’m a winner?
    x

    How do I find out if I’m a winner?

    Our lottery team will be in touch with the winners of each weekly draw.  You can view a list of winners by following this link to your chosen service. Your Local Air Ambulance or Children’s Air Ambulance 

  • Can I confirm the fundraisers who visited was genuine?
    x

    Can I confirm the fundraisers who visited was genuine?

    Here is where you can view our list of lottery canvassers, along with their photo and ID number.

  • How can I join your lottery?
    x

    How can I join your lottery?

    You can sign up to our weekly draws online or you can give our team a call on 0300 3045 999.  We do also have our lottery canvassers who you may see them at a local supermarket or completing door to door visits in the community.