FAQs

Questions, Questions, Questions

WE HOPE TO ANSWER ALL OF YOUR QUESTIONS BELOW.
FOR ANY OTHER ENQUIRIES PLEASE CONTACT US.

Q: Do you sell or pass on any data?
A:

We do not sell or pass on any data to any organisation(s).

Q: Do you get cheaper rents?
A:

We try, where we can, to negotiate a rent-free period at the start of any lease. When we do start paying the rent it is at market value.

Q: Why do you have a paid manager in each of your shops?
A:

For consistency, continuity and stability. Paid management ensures that all of our shops can open on all of the days that they should. While our shops would struggle to manage without the help of volunteers, we feel that they work better under the leadership of paid staff to provide them with direction and focus.

Q: What happens to clothing you don’t sell in the shop?
A:

Unfortunately, not all donations are of good enough quality to sell in our shops. These items – including clothing, books, bric-a-brac etc. are bagged back up and sold on to a rag merchant. This ensures that we receive money for everything that is donated to us, even if we cannot sell it in the shops. We encourage all donations of stock as everything has a monetary value to us.

Q: How are your recycling services different to other air ambulances around the country?
A:

We are one of the only air ambulances in the country to run our own clothing bank collection scheme (the others who recycle use a third party). This gives us control over end market destinations and prices, and gives us the ability to make sure we provide an exceptional service. It also means we employ local people and funds from donations come to our charity instead of going to third party collectors. We own a number of clothing banks which will raise money for your local air ambulances for years to come.

Q: What happens to clothing once it is donated?
A:

Clothing from the kerbside collections supplies our new shops with clothing for opening, while the rest of it gets sorted and graded and then either sold back into the UK as second-hand stock, overseas as second-hand stock, or back into the UK as wiper cloths or for other uses like insulation. By running these schemes, we are also giving new life to these items as opposed to them going straight to landfill.

Q: Do you have collectors knocking on doors?
A:

Yes, our lottery team might knock on your door. They go from house-to-house to ask people if they would consider giving just £1 per week to the charity, with the chance to win up to £1,000.

Q: How does the funding model for The Air Ambulance Service operate?
A:

The Air Ambulance Service is one of only two totally independent air rescue providers in the UK; we receive no government funding and we provide three outstanding services (Warwickshire & Northamptonshire Air Ambulance, Derbyshire, Leicestershire & Rutland Air Ambulance and the Children’s Air Ambulance) entirely through the generosity of members of the public and the corporate sponsors.

Q: Who do I make cheques payable to?
A:


If you are supporting the Warwickshire & Northamptonshire Air Ambulance please make the cheque out to WNAA, or if you are supporting the Derbyshire, Leicestershire and Rutland Air Ambulance please make the cheque out to DLRAA. If you wish to support both services please make the cheque out to The Air Ambulance Service.

Q: How is a critical care paramedic different from a paramedic?
A:

Our local air ambulance paramedics are trained as critical care paramedics. This means that they can undertake certain surgical procedures at scene, as well as being trained to administer a wider range of drug treatments. Being able to deliver this high quality medical care at scene, prior to hospital care, helps save lives.

Q: Whose decision is it to call out the night car to an incident?
A:

The night car is dispatched in exactly the same way as the helicopter. Both Warwickshire & Northamptonshire Air Ambulance and Derbyshire, Leicestershire & Rutland Air Ambulance are dispatched by ambulance service control from either East Midlands Ambulance Service or West Midlands Ambulance Service. They can also be called by ambulance crews themselves, if they are already at an incident and think they need the specialist skills our Critical Care Teams can provide.

Q: What areas does the night car cover?
A:

All the same counties as our helicopters, but will respond into other counties to provide mutual aid as and when required. We have one car for Derbyshire Leicestershire and Rutland and one for Warwickshire and Northamptonshire. They are based at our two airbases.

Q: Is the night car dispatched to the same type of incidents as the helicopter?
A:

The night car and helicopter have exactly the same dispatch criteria, and both only go to the most serious incidents, where life or limb might be at risk.

Q: Does the car operate all night?
A:

Throughout 2015 we ran a trial of the night car service. We tested several different night shift patterns to ascertain when there was the greatest need – and hence when the service would have the most impact. Our research concluded that the majority of incidents occur between 4pm and 2am, with the call outs dropping off sharply after that.

Q: What equipment will the cars carry?
A:

Both cars will carry the same equipment as the helicopters – a defibrillator/cardiac monitor, CPR machine and kit bags containing medical consumables and advanced drugs.

Q: What type of vehicles are the new rapid response vehicles?
A:

The two rapid response vehicles will be Skoda 4×4 estates – reliable, cost effective and large enough to carry all the equipment the Critical Care Team need. Both cars will be specially customised with blue lights, sirens, emergency markings and communications equipment.

Q: Who forms part of the night car crew?
A:

One or two critical care paramedics works on the car, often with a specialist pre-hospital doctor.

Q: Who are the Critical Care Team?
A:

Our Critical Care Team are the critical care paramedics and doctors who work on our helicopters and cars in order to deliver the highest quality medical care to those in need.

Q: Why do we use a car instead of flying at night?
A:

Flying at night comes with far more restrictions than flying by day meaning it’s much harder for us to land close to a patient:

  • In the day our helicopters can land in all sorts of places and can often get very close to where a patient is – within running distance. At night, our helicopter would be restricted to landing on pre-surveyed lit sites only – making it likely to take much longer to get to a patient.
  • During the day one stipulation surrounding landing the helicopter is that the size of the landing site needs to be twice the diameter of the rotor blades. This area is significantly increased at night making landing sites more difficult to find and on occasion some distance away from the incident/patient.
  • It is also more expensive to fly the helicopter at night than in the daytime.

In our part of the country roads are also really come into their own at night:

  • All roads are much clearer at night
  • The majority of the counties we serve also have good road networks (unlike very rural places like Cornwall or the Highlands).

The night car service was piloted throughout 2015. All our research indicates that the night car is a more efficient means of getting our Critical Care Team to the scene of an accident or emergency in our area at night.

Q: Why do we need a night car?
A:

People in the local community need our help day and night.

Q: What hours do your local air ambulance services fly?
A:

In the winter our crews work 9.00am – 5.00pm. During the summer months our two services cover all daylight hours from 7.00am – 9.00pm.

The Air Ambulance Service does not receive any government funding. Our lifesaving missions are fuelled by your donations.

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