FREQUENTLY ASKED QUESTIONS

Our Children’s Air Ambulance crew are 2 pilots. We then work with our partners to fly a specialist team to the critically ill child or transfer the child to another hospital with the specialist team on board. With our new helicopters, we now have an extra seat for a parent or guardian to fly with the child.

If you are supporting the Warwickshire & Northamptonshire Air Ambulance please make the cheque out to WNAA, or if you are supporting the Derbyshire, Leicestershire and Rutland Air Ambulance please make the cheque out to DLRAA. If you wish to support both services please make the cheque out to The Air Ambulance Service.

The Children’s Air Ambulance is a national inter-hospital transfer service that flies critically ill babies and children to receive the lifesaving treatment they need. Unlike a local air ambulance service, we don’t attend emergency scenes to provide road-side care; our Children’s service is pre-planned with Clinical Partner Teams who will fly with the patient to the hospital that they can provide treatment.

For more information about how we process personal data, please refer to our Privacy Policy.

Yes you can, but please just get in touch and we will send this to you.  Due to our strict brand guidelines please do not copy and paste this from other sources.

We do not share or sell supporter details with other charities or third parties for their use for the purposes of marketing.

Information you provide to independent event organisers (e.g. London Marathon) and fundraising sites (e.g. Just Giving) may be shared with us if you consented and you have indicated that you wish to support The Air Ambulance Service.  You should check their Privacy Policy when you provide your information to understand fully how they will process your data.  In addition, if you are participating in an event run by another named organisation, your details may need to be shared with them. 

We only disclose data to the suppliers we engage to process data on our behalf; in such cases, information is only shared for the purpose of providing services on our behalf relating to communications, or agreements between yourself and The Air Ambulance Service. We are responsible for your data at all times.

The quickest and easiest way to inform us of any changes to your Gift Aid declaration or preferences is by completing our contact form. Our team are also on hand by calling 0300 3045 999.  Please remember to provide us with your reference number that starts with 98120

Yes we do. Our Supporter Experience Team are here to help you. Simply press the chat button from the bottom right corner. If we aren’t available for any reason, you can leave us a message and we will get back to you. Alternatively, call us on 0300 3045 999.

Our crew who fly in the helicopter is made up of a pilot, critical care paramedic and doctor.

We provide a rapid response to medical emergencies in the counties of Warwickshire, Northamptonshire and Derbyshire, Leicestershire and Rutland, however, we do support air ambulances further afield if we’re needed.

The Children’s Air Ambulance operates throughout the UK and works with Clinical Partner Teams from specialist hospitals.

In total, we fly 4 helicopters across the charity, 2x for our local service and 2x for our Children’s Air Ambulance. We also have 2x Critical Care Cars that support our HEMs services.

Our local service covers 5x counties; Warwickshire, Northamptonshire and Derbyshire, Leicestershire and Rutland.

The Children’s Air Ambulance covers the whole of the UK and works with 10 Clinical Partner Teams from various specialist hospitals.

If you are supporting the Warwickshire & Northamptonshire Air Ambulance please make the cheque out to WNAA, or if you are supporting the Derbyshire, Leicestershire and Rutland Air Ambulance please make the cheque out to DLRAA. If you wish to support both services please make the cheque out to The Air Ambulance Service.

For more information about how we process personal data, please refer to our Privacy Policy.

Yes you can, but please just get in touch and we will send this to you.  Due to our strict brand guidelines please do not copy and paste this from other sources.

We do not share or sell supporter details with other charities or third parties for their use for the purposes of marketing.

Information you provide to independent event organisers (e.g. London Marathon) and fundraising sites (e.g. Just Giving) may be shared with us if you consented and you have indicated that you wish to support The Air Ambulance Service.  You should check their Privacy Policy when you provide your information to understand fully how they will process your data.  In addition, if you are participating in an event run by another named organisation, your details may need to be shared with them. 

We only disclose data to the suppliers we engage to process data on our behalf; in such cases, information is only shared for the purpose of providing services on our behalf relating to communications, or agreements between yourself and The Air Ambulance Service. We are responsible for your data at all times.

The quickest and easiest way to inform us of any changes to your Gift Aid declaration or preferences is by completing our contact form. Our team are also on hand by calling 0300 3045 999.  Please remember to provide us with your reference number that starts with 98120

If you are having a face to face appointment, please take your donation with you and place it into the envelope provided by the solicitor, who will send them on to us at the end of the week. If you are drafting your Will over the phone or online please donate via our website, selecting Make A Will Week for the reason for donating and include the solicitor you had the appointment with.

Please contact our Legacy Team, as we may need more information from you so that we can process this gift correctly.

Please visit our dedicated page

We would recommend that you visit a solicitor to ensure your wishes are fully carried out. You can find solicitors in your area by visiting the Remember A Charity website.

Please contact our Legacy Team where we’re happy to support you through the process.

Yes, if you leave a charity 10% or more of your estate, the inheritance tax decreases from 40% to 36%. Please speak to your solicitor for more information.

Our registered charity number is 1098874 and our Head Office Address: Blue Skies House, Butlers Leap, Rugby, CV21 3RQ.

You’re not obligated to tell anyone about the contents of your Will. If you would like to tell us, please do as we would love to thank you.

An In Memory, remembrance, sympathy or memorial tree is chosen to be planted as part of a larger woodland to commemorate loved ones no longer with us. There are often many varieties of trees to choose from, and they arrive in the form of a sapling, which are then planted by professional teams and nurtured to thrive.

A variety of native broadleaf trees will be planted. Each sapling is around 40 to 60cm tall, the perfect size for establishing itself in its new home. Physical trees won’t be sent to you before planting, but you’ll be invited to visit the woodland and see your commemorative plaque with your chosen message that will be available to be seen by those who want to visit.

Our collaboration with The National Forest encourages a donation in exchange for tree planting to help keep our services flying.

We have three In Memory tree packages with different recommended donations for each.

• Sycamore package, £50
• Oak package, £200
• Maple package, £2,000

You can find full details on our packages here.

These donations help us pay for the items included in each package, and enable us to continue the lifesaving services we provide on a daily basis.

We know this can be an emotional time, so we’ve ensured your tree planting is as easy as possible. To begin planting your In Memory tree, simply complete our enquiry form here.

The National Forest is a 200-square-mile area covering parts of Derbyshire and Leicestershire. It is a national exemplar of what can be achieved through tree planting; more than 10 million trees have been planted since the early 1990’s.

Our remembrance woodland forms part of this fantastic project, and together, we are keeping memories flying. So you know your loved one’s memory will live on.

Please note that the site is unfortunately not easy to visit for those with limited mobility and the woodland is not accessible for wheelchair users due to it being a natural site with no surfaced paths. However, should anyone with restricted mobility wish to visit, please do get in touch with us in advance and we will do our best to accommodate a comfortable visit.

We can’t currently add on offline donations, but this is something we’re working on.

Other ways you can support the Air Ambulance at this time include; holding a fundraising event, planting a tree in our Memorial Woodland, signing up to a challenge sport event and setting up a dedicated Tribute Page. Please contact us for more information.

One off In Memory donations from individuals can be gift aided, if you are a UK tax payer. Unfortunately, funeral collections cannot be gift aided.

Please contact our In Memory Team on 03003 045 999 or [email protected] who can help you through the process.

You can donate via our website or post cheques to our Head Office. Please contact our In Memory Team if you are looking to process cash donations.

Yes, we welcome Tribute Pages for specific events, to raise funds in memory of loved ones.

Yes we do. Please contact our In Memory Team, who can provide collection tins and donation envelopes.

Visit our events page to find out the range of challenges we have available. Or if you have your own place, please email our Challenge Events team.

• Support from our dedicated fundraising team who will be there to offer advice and guidance every step of the way
• A running vest/t-shirt to wear with pride during your event
•  Fundraising pack full of information and ideas to boost your fundraising

By becoming part of Team Mission you will be part of a wider group of supporters who are challenging themselves to their limits while raising vital funds for our lifesaving charity. Our team will be there with you every step of the way – we will provide you with support, motivation and inspiration to take on your challenge and achieve your personal goals.

You can pay in the money through our online donation form.  If you know your supporter number please use this as your reference (this started with RE).  If not please get in touch by calling our Supporter Experience Team on 0300 3045 999

Yes you can, but please just get in touch and we will send this to you.  Due to our strict brand guidelines please do not copy and paste this from other sources.

Just get in touch to let us know the details and we can help you plan your perfect event.

Yes, but we do not ask for cash donations as part of this fundraising method. Anyone knocking on your door will be carrying an ID badge to ensure you know who you are speaking to, and they are trained to not be imposing or hard-selling. Our image and methods are critical to our success as a charity.

You can fundraise in any way you want to, the options are endless! Before you do, get in touch as we’d love to hear what you’re planning and offer support to help make the most of your event as we have a whole host of branded collateral that can help raise awareness for your fundraiser.

Direct Debits are easy, safe and secure, giving you full control on how much you wish to give and when. Your Direct Debit is protected by the UK’s Direct Debit guarantee, which protects you in the rare event that there is an error in the payment and lets you amend your Direct Debit at any time.

Unfortunately Apple Pay and Google Pay do not currently support regular giving opportunities.

Unfortunately at this time, Apple Pay is not supported via Chrome and will only work in Safari.

When using Apple Pay or Google Pay to make a donation, there is no limit on the amount you can donate.

Yes! Our regulators will allow us to claim the value of the item as ‘Gift in Kind’ as long as it is something we would purchase. If you would like to send us donations, please contact our Supporter Experience team who’ll be happy to discuss.

There are three ways to donate your goods to us;

1. Bag them and drop into on of our clothing banks
2. Arrange a kerbside collection either using the branded bag you may have received or by calling our team
3. Take your items to one of our stores or donation stations

In our stores, we want donations of high quality second-hand items that we can sell on to others to raise vital funds including, household items, clothing, shoes and accessories, as well as toys and children’s items. We can’t accept ripped, broken, stained or any items with missing pieces, but if you’re in any doubt, get in touch with our team.

If you have items which are well worn or past their best, pop them in one of our clothing banks where they will be picked up for recycling.

You can find all about the clothing banks, collection services and store drops offs here.

We’re able to change the following to suit your needs;

• The amount you’re donating
• The date your money is taken
• How frequently you donate

Get in touch with our Supporter Care team on 0300 304 5999 who will be able to help make the changes you need.

For more information about how we process personal data, please refer to our Privacy Policy.

You can pay in the money through our online donation form.  If you know your supporter number please use this as your reference (this started with RE).  If not please get in touch by calling our Supporter Experience Team on 0300 3045 999

We are sorry to see you go!  You can request cancellation of your lottery membership via our contact form or by calling 0300 3045 999.  Please note that if you have a standing order in place, it is your responsibility to ensure this is cancelled with your bank.  Thanks again for your support.

You can update your details by completing our contact form or by calling 0300 3045 999.  Please ensure that you give us both previous and new address information if you have moved house.

Our lottery team will be in touch with the winners of each weekly draw.  You can view a list of winners by following this link to your chosen service. Your Local Air Ambulance or Children’s Air Ambulance 

Here is where you can view our list of lottery canvassers, along with their photo and ID number.

You can sign up to our lifesaving lottery online or call our friendly team on on 0300 3045 999.  We do also have our lottery canvassers who you may see them at a local supermarket or completing door to door visits in the community.

Volunteering with The Air Ambulance Service means you’ll be giving back while gaining new experiences. Here’s what you can expect:

• Make a real difference in your community

• Meet new people and build friendships

• Be part of a supportive, team-driven environment

• Access training and personal development

• Build skills and grow your confidence

• Enjoy charity worker discounts, including Blue Light Card

• Get up to 25% off in our charity shops

You need to be 16 or over to volunteer with us. If you’re under 18, you’ll also need to complete a Young Person’s Risk Assessment.

At the moment, we’re unable to accept volunteers under 16.

It’s simple. If you’ve got time to spare and want to support a cause that saves lives, we’d love to have you on board. Just apply online for a role that suits you, and our team will be in touch.

There are three ways to donate your goods to us;

1. Bag them and drop into on of our clothing banks
2. Arrange a kerbside collection either using the branded bag you may have received or by calling our team
3. Take your items to one of our stores or donation stations

In our stores, we want donations of high quality second-hand items that we can sell on to others to raise vital funds including, household items, clothing, shoes and accessories, as well as toys and children’s items. We can’t accept ripped, broken, stained or any items with missing pieces, but if you’re in any doubt, get in touch with our team.

If you have items which are well worn or past their best, pop them in one of our clothing banks where they will be picked up for recycling.

You can find all about the clothing banks, collection services and store drops offs here.

All of our bags will have the information printed on the outer sleeve, including the collection day. If you’re unsure if this day has passed, please allow approximately three days after the delivery of your donation bag for this to be collected.

If your bag wasn’t collected as expected, please get in touch with us. To ensure the driver can see the collection, please make sure the bag is placed in full view of the road as we aren’t able to collect from porches or gardens.

We own all of our clothing banks, but we use a third party supplier (TRI) who manage the collection, sorting and recycling of donations.

Yes. Our kerbside collections support our retail shops with quality goods to sell, and we value your contribution as this helps to fund our frontline operation.

Our kerbside collections are operated by one of our subcontractors; DB Textiles, Recycling Management Services and Clothes Aid.

All of our bags will have the information printed on the outer sleeve, including the collection day. If you’re unsure if this day has passed, please allow approximately three days after the delivery of your donation bag for this to be collected.

This service is currently suspended. If you would like to be added to the contact list for as and when we reinstate this service, we will be happy to get in touch. Please complete our contact form or call us on 0300 304 5999.

If your local recycling bank is full, please contact Textile Recycling International on 03330 154 088.

For any other issues please complete our contact form or call us on 0300 304 5999.

There are three ways to donate your goods to us;

1. Bag them and drop into on of our clothing banks
2. Arrange a kerbside collection either using the branded bag you may have received or by calling our team
3. Take your items to one of our stores or donation stations

In our stores, we want donations of high quality second-hand items that we can sell on to others to raise vital funds including, household items, clothing, shoes and accessories, as well as toys and children’s items. We can’t accept ripped, broken, stained or any items with missing pieces, but if you’re in any doubt, get in touch with our team.

If you have items which are well worn or past their best, pop them in one of our clothing banks where they will be picked up for recycling.

You can find all about the clothing banks, collection services and store drops offs here.

All of our bags will have the information printed on the outer sleeve, including the collection day. If you’re unsure if this day has passed, please allow approximately three days after the delivery of your donation bag for this to be collected.

If your bag wasn’t collected as expected, please get in touch with us. To ensure the driver can see the collection, please make sure the bag is placed in full view of the road as we aren’t able to collect from porches or gardens.

We own all of our clothing banks, but we use a third party supplier (TRI) who manage the collection, sorting and recycling of donations.

Yes. Our kerbside collections support our retail shops with quality goods to sell, and we value your contribution as this helps to fund our frontline operation.

Our kerbside collections are operated by one of our subcontractors; DB Textiles, Recycling Management Services and Clothes Aid.

All of our bags will have the information printed on the outer sleeve, including the collection day. If you’re unsure if this day has passed, please allow approximately three days after the delivery of your donation bag for this to be collected.

This service is currently suspended. If you would like to be added to the contact list for as and when we reinstate this service, we will be happy to get in touch. Please complete our contact form or call us on 0300 304 5999.

If your local recycling bank is full, please contact Textile Recycling International on 03330 154 088.

For any other issues please complete our contact form or call us on 0300 304 5999.

There are three ways to donate your goods to us;

1. Bag them and drop into on of our clothing banks
2. Arrange a kerbside collection either using the branded bag you may have received or by calling our team
3. Take your items to one of our stores or donation stations

In our stores, we want donations of high quality second-hand items that we can sell on to others to raise vital funds including, household items, clothing, shoes and accessories, as well as toys and children’s items. We can’t accept ripped, broken, stained or any items with missing pieces, but if you’re in any doubt, get in touch with our team.

If you have items which are well worn or past their best, pop them in one of our clothing banks where they will be picked up for recycling.

You can find all about the clothing banks, collection services and store drops offs here.