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The Children’s Air Ambulance Operations Coordinator

Location: Warwickshire Northamptonshire Air Ambulance facilities at Coventry Airport

Accountable to: Senior Operations Coordinator 

Closing date: 4th November 2016

Interview Date: TBC

Hours of work: 40 hours per week, Flexible, Permanent,

Salary: £25,000 reaching £27,000 per annum after training period (depending on competence, experience and qualifications) plus benefits


To coordinate The Children’s Air Ambulance (TCAA) Air Desk, providing a key link between clinical teams, flight crew, hospitals and other stakeholders.  To provide excellent customer service and administrative support to the operation of the TCAA.

This role will regularly liaise with NHS clinical teams across the UK, flight crew, hospital landing site staff, airports, air traffic services and other aviation service providers.  There will also be regular working with the internal operations team and other departments across the organisation.


TCAA Air Desk provision

  • Deliver a continuous rapid response telephone line & support services
  • Co-ordination with The Children’s Air Ambulance Flight Crew
  • Liaison with key NHS paediatric and neonatal transfer teams across the UK
  • Liaison with hospitals, landing sites, airports and other aviation infrastructure
  • Provide excellent customer service and promote the friendly and professional attitude of the service.

Continuous process improvement and administration activities

  • Ensure publications, SOPs, IT updates and documentation is up-to-date
  • Prepare documentation and facilities for Clinical and Aviation audits
  • Conduct office based improvement to the facilities
  • Host visitors to the Air Base
  • Collect & report on mission data
  • Compile periodic reports.
  • Participate and deliver training for clinical partner teams that use The Children’s Air Ambulance and ensure training records are maintained. (Training given)
  • Active Safety Management promotion
  • Apply flight and clinical safety principles (training provided)
  • Promote a ‘just culture’ within the organisation.

Fundraising support

  • Take part in the organisation’s fundraising activities.
  • Promote the work of TCAA when hosting visitors or giving presentations where appropriate (training given).



  • Experience in an operations role (or related role);
  • Excellent communicator and relationship builder;
  • Educated to a GCSE (C) level in Maths and English (or equivalent);
  • Ability to work in a fast moving environment with conflicting deadlines;
  • Intermediate MS Office skills with database experience;
  • Attention to detail and high level of accuracy;
  • Excellent time keeper and flexible to work differing shift lengths
  • Able and willing to learn about new areas of expertise and apply guidelines/parameters as required.
  • Able to work under pressure and multitask.
  • Good telephone manner
  • Broad geographical knowledge of the UK.
  • Friendly & positive outlook
  • Genuine interest in the work of TAAS.


  • Educated to A-Levels (or equivalent);
  • Advanced MS Office skills;
  • Database qualifications;
  • Experience with clinical or aviation safety.
  • Ability to communicate and interact with senior professionals from various areas
  • Knowledge/understanding of how to process/handle confidential patient information.
  • Flight operations experience, ideally including dealing with 3rd parties;
  • Experience with managing logistics

The Environment:

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

If you are interested in this position please apply to submitting a CV and covering letter.

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The Air Ambulance Service does not receive any government funding. Our lifesaving missions are fuelled by your donations.