{"id":797,"date":"2026-05-07T10:56:22","date_gmt":"2026-05-07T09:56:22","guid":{"rendered":"https:\/\/theairambulanceservice.org.uk\/big-bases-appeal\/?page_id=797"},"modified":"2026-05-07T10:56:22","modified_gmt":"2026-05-07T09:56:22","slug":"social-responsibility","status":"publish","type":"page","link":"https:\/\/theairambulanceservice.org.uk\/big-bases-appeal\/ways-to-get-involved\/charity-raffle\/social-responsibility\/","title":{"rendered":"Social Responsibility"},"content":{"rendered":"<style id=\"strategiq-post-content-style\">@font-face{font-family:\"Souvenir\";src:url(\"\/wp-content\/themes\/the-air-ambulance-service\/assets\/fonts\/souvenir.woff2\") format(\"woff2\");font-display:swap}\n\n\/*# sourceMappingURL=block-post-content.css.map *\/\n<\/style>\n    <section style=\"padding-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);\" class=\"block-post-content wp-block-strategiq-post-content\">\n        <div class=\"container p-0\">\n            <div class=\"row\">\n                <div class=\"col-12\">\n\n\t\t\t\t\t<div class=\"content-styles\">\n\t\t\t\t\t\t<h1>THE AIR AMBULANCE SERVICE COMMITMENT TO SOCIAL RESPONSIBILITY IN GAMBLING<\/h1>\n<p>The Air Ambulance Service (TAAS) operates two weekly subscription lotteries. TAAS also operate a seasonal raffle a few times a year. All these activities are run in conjunction with Gambling Commission lottery licences to raise funds to support the charity\u2019s lifesaving services.<\/p>\n<p>TAAS is committed to ensuring each lottery and seasonal raffle is operated in a secure, fair, and socially responsible way endorsing responsible gambling amongst its supporters.<\/p>\n<p><strong>The Gambling Commission regulates gambling in the public interest. The regulatory framework introduced by the Gambling Act 2005 is based on three licensing objectives:<\/strong><br \/>\n\u2022 Preventing gambling from being a source of crime and disorder, being associated with crime and<br \/>\ndisorder, or being used to support crime.<br \/>\n\u2022 Ensuring that gambling is conducted in a fair and open way.<br \/>\n\u2022 Protecting children and other vulnerable people from being harmed or exploited by gambling.<\/p>\n<p>This document sets out TAAS policies and approach to ensuring we approach any gambling activities in a socially responsible way.<\/p>\n<p>Preventing gambling from being a source of crime and disorder, being associated with crime and disorder, or being used to support crime.<\/p>\n<p><strong>When a supporter joins one of our weekly subscription lotteries, we will conduct the following checks:<\/strong><br \/>\n\u2022 The supporter is aged 18 or over.<br \/>\n\u2022 The supporter is resident in the UK.<br \/>\n\u2022 TAAS retain the right to terminate any players participation in a lottery that we promote should we suspect criminal activity.<br \/>\n\u2022 TAAS does not accept cash.<br \/>\n\u2022 TAAS limit the maximum number of entries to \u00a320 per supporter per week.<br \/>\n\u2022 All lottery related computers and software is password protected and accessible only by authorised<br \/>\nemployees.<br \/>\n\u2022 TAAS conducts a strict and thorough reporting procedure if an employee and or our third-party operators are found to be in any way operating in an illegal or suspicious manner.<\/p>\n<p><strong>When a supporter buys raffle tickets in our individual giving seasonal raffles, we:<\/strong><br \/>\n\u2022 Make it clear that purchasers must be aged 18 or over by including the 18+ logo and statement that entrants must be aged 18 or over on the postal response form, on printed raffle tickets and stubs and stated in T&amp;Cs (which are included on the back of the tickets and online). Online players must<br \/>\nenter their DOB and the validation checks this equates to an age over 18 years.<br \/>\n\u2022 We send \u00a310 worth of tickets in \u201ccold\u201d mailings (e.g. door-drop, rental lists, etc) and a max \u00a330 worth of tickets to \u201cwarm\u201d supporters. On the response forms it is stated that a maximum of 50 tickets can be purchased in total and the website does not allow more than 50 tickets to be purchased. A maximum of 3 additional books will be sent.<\/p>\n<p>\u2022 All seasonal raffles related computers and software is password protected and accessible only by authorised employees.<br \/>\n\u2022 TAAS adopt a strict and thorough reporting procedure if an employee and or our third-party operators are found to be operating in any way in an illegal manner.<\/p>\n<p><strong>Ensuring that gambling is conducted in a fair and open way.<\/strong><br \/>\n<strong>TAAS will ensure that:<\/strong><br \/>\n\u2022 Players have access to clear information on matters such as the rules of the lottery, the prizes that<br \/>\nare available and the chances of winning.<br \/>\n\u2022 The rules are fair.<br \/>\n\u2022 Any advertising and promotional material is clear and not misleading.<br \/>\n\u2022 The results are made public.<br \/>\n\u2022 Tower Lotteries, who manage our weekly subscription lotteries on TAAS\u2019s behalf utilise tried and tested lottery software to administer our lotteries with a Random Number Generator (RNG) in line with the Gambling Commission regulations.<br \/>\n\u2022 Woods Valldata, who manage our individual giving draws on TAAS\u2019s behalf utilise both electronic and physical draws in a process that has been audited for compliance by the Gambling Commission.<\/p>\n<p><strong>Protecting children and other vulnerable persons from being harmed or exploited by gambling.<\/strong><br \/>\nTAAS will use our best endeavours to address the following issues:<\/p>\n<p><strong>Age Verification Policy<\/strong><br \/>\n\u2022 It is an offence for persons under the age of 18 to play the lottery or take part in a seasonal raffle.<br \/>\n\u2022 Systems will not allow the person to be entered into the lottery or seasonal raffles if they are under<br \/>\n18.<br \/>\n\u2022 TAAS employees and operators are trained to be aware of their responsibilities for preventing underage gambling and for returning stakes and not paying prizes to underage customers. Where lottery tickets are sold face to face, if it appears that the potential customer might be under 18, our staff ask for proof of identity, establishing that the person is aged 18 and over before selling thelottery ticket to them. In the case of customers who apply for lottery tickets by post, we carry out random checks to ensure compliance with age restrictions.<br \/>\n\u2022 Examples of acceptable identification for age verification purposes include:<br \/>\no Passport<br \/>\no Driving Licence<br \/>\no Official Student Card<\/p>\n<p><strong>Protecting vulnerable persons<br \/>\n<\/strong>Employees are trained to be aware of vulnerability in potential supporters and politely decline participation if there are concerns regarding the vulnerability of the supporter.<\/p>\n<p>TAAS identifies the following as potential vulnerable persons:<\/p>\n<p>\u2022 Adults maybe vulnerable if, for example they are taking certain types of prescribed medication which may impair their judgement or prevent them making informed, balanced decisions about gambling; or if they are intoxicated from misusing drugs or alcohol.<br \/>\n\u2022 Adults who have mental health issues, a mental impairment or problems with addiction may also be vulnerable as they may have difficulty controlling their activities or behaviour or understanding the players\u2019 guides to games.<br \/>\n\u2022 Adults in vulnerable circumstances, for example domestic abuse or criminal exploitation, in which they are being coerced or exploited into gambling activities.<br \/>\nTAAS has identified what the risks to vulnerable adults if they are not supported within the gambling environment.<\/p>\n<p>They may be at risk of:<br \/>\n\u2022 Gambling beyond their financial means.<br \/>\n\u2022 Problems with addiction.<br \/>\n\u2022 Financial exploitation.<br \/>\n\u2022 Causing, or being victim of dangerous, abusive or threatening behaviour.<br \/>\n\u2022 Physical, emotional or accidental harm.<\/p>\n<p>These difficulties may have a serious impact upon the person\u2019s relationships, home life or employment.<br \/>\nTAAS Society will manage the risk and be socially responsible by protecting identified vulnerable supporters by managing gambling limits and self-exclusion appropriately.<\/p>\n<p><strong>Gambling Limits<\/strong><br \/>\n\u2022 TAAS Society may impose limits on the value of entries into a lottery that can be purchased by a supporter to \u00a320 per week.<br \/>\n\u2022 TAAS society have imposed a limit of max 50 raffle ticket limit per supporter for inclusion in our seasonal raffles.<br \/>\n\u2022 If employees identify concerns that a supporter\u2019s behaviour significantly changes in their gambling activity (for example by a sharp increase in their expenditure on lottery tickets or chances) may indicate a problem with gambling. Employee\u2019s will be trained to report the matter to the TAAS Licence signatories who are the responsible individuals, they will telephone the supporter to discuss the concerns that have been highlighted, signposting the supporter to the main gambling<br \/>\nsupport agencies for guidance and support. In severe cases, consideration may be given to barring<br \/>\nthe supporter from participating in the lottery or seasonal raffle.<\/p>\n<p><strong>Self-Exclusion<\/strong><br \/>\n\u2022 TAAS has procedures in place allowing a supporter to self-exclude in-line with Gambling Commission guidelines and will take all reasonable steps to refuse service or to otherwise prevent a supporter who has entered a self-exclusion agreement from participating in gambling. A supporter who has made contact to request self-exclusion will be refused service and prevented from gambling with TAAS. A request for self-exclusion will be available with immediate effect with no<br \/>\n\u201ccooling off\u201d period.<\/p>\n<p>\u2022 During the self-exclusion period, TAAS will take all reasonable steps to ensure that the individual does not try to play any gambling opportunities promoted by TAAS and prevent any marketing material being sent to them. We will remove name and details of the self-excluded supporter from all marketing databases and flag them as a supporter to whom marketing material must not be distributed to within two days of having received the completed self-exclusion notification from the supporter.<br \/>\n\u2022 The self-exclusion request will be entered onto the lottery software system and TAAS database for seasonal raffles and will block any further requests to partake in gambling by using the following fields of data; surname, first names, address, postcode, telephone number and email.<br \/>\n\u2022 A supporter requesting self-exclusion will be informed as to what self-exclusion is and will be provided information for the main gambling support agencies below:<br \/>\no GamCare.org.uk<br \/>\no BeGambleAware<br \/>\no National Gambling Helpline 0808 8020 133 which is operated by GamCare, offers confidential advice, support, and information on problem gambling. You can speak with an advisor for free 24 hours a day, 365 days a year over the phone or Live Chat.<\/p>\n<p>Requests for self-exclusion from TAAS subscription lottery can be accepted in writing to:<br \/>\nTAAS<br \/>\nC\/O TLP Ltd<br \/>\nUnit C2<br \/>\nWaterfold Business Park<br \/>\nBury<br \/>\nLancashire<br \/>\nBL9 7BR<\/p>\n<p>Or telephone 0844 567 0844<\/p>\n<p>\u2022 The supporter\u2019s lottery account will be closed, any outstanding balances on the supporter\u2019s account will be refunded. For supporters who have paid by cheque, TAAS will calculate the balance from the last draw they participated in, to the end date of their subscription, and will refund the supporter by cheque within 10 working days. Supporters who pay by standing order are to be advised to contact their bank directly to cancel their standing order, TAAS will refund the supporter<br \/>\nby cheque each month until the standing order is cancelled.<\/p>\n<p>Requests for self-exclusion from our seasonal raffles can be accepted in writing by completing the<br \/>\nSelf-Exclusion Form and sending it to:<\/p>\n<p>Supporter Experience Team<br \/>\nBlue Skies House<br \/>\nButlers Leap<br \/>\nRugby<br \/>\nCV21 3RQ<\/p>\n<p>Or on email to enquiries@theairambulanceservice.org.uk or the form can be completed over the telephone by calling 0300 3045 999.<\/p>\n<p>\u2022 The supporter\u2019s self-exclusion request will be added to TAAS database and flagged for non-inclusion in all seasonal raffles and removed from all marketing data lists immediately.<br \/>\n\u2022 Throughout the self-exclusion period, the supporter will not be entered into any TAAS seasonal<br \/>\nraffle draws, or allowed entry into the subscription lottery even if the supporter has failed to cancel their Standing Order with Tower.<br \/>\n\u2022 Once the supporter\u2019s self-exclusion period ends, and the supporter wishes to recommence participating in one of the lotteries promoted by TAAS, the supporter must request in writing that they wish to be removed from the self-exclusion register. Once we receive this letter the individual will be given one day to cool off before being given the opportunity to recommence participation in the lottery.<br \/>\n\u2022 The supporter must be the one to take positive action to gamble again and no contact will be made<br \/>\nby TAAS for at least seven years until contact has been made by that individual after the selfexclusion period has ended.<\/p>\n<p><strong>Death by Suicide<\/strong><br \/>\nShould TAAS be made aware that the death of any supporter actively playing our weekly lotteries or seasonal raffles may be due to suicide, then we are required to inform the Gambling Commission of this.<\/p>\n<p>We are required to do this as soon as is reasonably practicable, and this information should be conveyed<br \/>\nirrespective of whether or not the suicide is known or suspected to be associated with gambling.<\/p>\n<p>The notification must include the person\u2019s name and date of birth, and a summary of their gambling activity, if that information is available to TAAS.<\/p>\n<p><strong>Protection of customer funds<\/strong><br \/>\n\u2022 Supporter\u2019s funds intended for the use in future gambling or lottery subscriptions will be held in a separate bank account or accounts relating to the relevant affiliated charity lottery and will be separate from any TAAS trading income.<br \/>\n\u2022 TAAS are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency.<\/p>\n<p>www.gamblingcommission.gov.uk\/consumers\/protection-of-customer-funds.aspx<\/p>\n<p>We hold supporter funds separate from TAAS funds. This means that steps have been taken to protect our supporter\u2019s funds, but there is no absolute guarantee that all funds will be repaid. This meets the Gambling Commission\u2019s requirements for the segregation of customer funds at the level: medium protection.<br \/>\n\u2022 The licensee operates a strict no \u2018cash policy\u2019 for our weekly subscription lotteries to prevent the risk of crimes such as money laundering, to avoid the giving of illicit credit and to provide assurances that gambling activities are being conducted fairly.<\/p>\n<p>Please contact TAAS, Blue Skies House, Butlers Leap, Rugby, Warwickshire CV21 3RQ for a copy of TAAS Cash handling and money<br \/>\nlaundering procedures.<\/p>\n<p><strong>Social responsibility in gambling \u2013 Ensuring Marketing Compliance<\/strong><br \/>\nAll advertising and marketing material must comply with the Gambling Act 2005, and all other subsequent statutory orders and amendments.<br \/>\nThis procedure applies to all printed marketing material, and all \u2018virtual\u2019 electronic media content, including internet websites, social media content and mobile telephone application content.<\/p>\n<p>All marketing material, irrespective of the nature of the media, must contain the following:<br \/>\n\u2022 The name of the promoting society (TAAS)<br \/>\n\u2022 The price of the ticket for the relevant lottery<br \/>\n\u2022 The name and address of the member of the TAAS responsible for the promotion of the lottery.<br \/>\n\u2022 The date of the relevant draw.<br \/>\n\u2022 The fact that TAAS is \u201cLicensed by the Gambling Commission.\u201d<br \/>\n\u2022 The Gambling Commission website www.gamblingcommission.gov.uk<\/p>\n<p>In the case of electronic media, it must be possible for the purchaser of the ticket to retain or print a document that contains all of the above.<br \/>\nAll advertisements must also comply with BCAP and CAP advertising guidelines, and these guidelines should be consulted before proceeding with any advertising material.<br \/>\nNo young person who is, or appears to be, under 25 years of age should be used in any advertising material, unless that material exclusively features the good cause benefits and does not include any explicit encouragement to buy a lottery product.<\/p>\n<p>No digital advertisements must appear on websites that provided unauthorised access to digital content, and any lottery-related adverts must not be placed with or by third-parties where editorial control of content cannot be guaranteed.<\/p>\n<p><strong>Promotion of the lottery by website\/social media<\/strong><\/p>\n<p>As it is an offence to sell tickets to under 18\u2019s, TAAS must ensure that sale of remote chances does not<br \/>\ninadvertently target or recruit lottery players using this media<\/p>\n<p>Prizes that specifically target younger people under 25 years of age such as video games, theme park tickets or certain music concerts must not be offered as incentives or prizes.<br \/>\nIn addition, it is vital that the customer must have access to relevant information, on each individual webpage, e-mail, or other electronic communication.<br \/>\nIn the case of a social media \u2018post\u2019 or \u2018tweet\u2019, where space may be limited, the first landing page linked to the post\/tweet must contain all six mandatory pieces of information.<br \/>\nIt is also further advisable in the interests of transparency that this information appears on all subsequent lottery related web pages.Any pages involving direct sign-up, or requests for further information, MUST contain full lottery and promoting TAAS Society details.<\/p>\n<p><strong>Complaints<\/strong><br \/>\nComplaints can be raised via Contact The Air Ambulance &amp; The Children&#8217;s Air Ambulance Service<br \/>\n(theairambulanceservice.org.uk) we endeavour to resolve all complaints to a satisfactory resolution for our<br \/>\nsupporters. When supporters are not satisfied by our findings and corrective actions, TAAS is registered<br \/>\nwith Independent Betting Adjudication Service (IBAS) How to raise a dispute | IBAS (ibas-uk.com) who are<br \/>\napproved by The Gambling Commission, dedicated to resolving disputes between licensed gambling<br \/>\noperators and our supporters<\/p>\n\t\t\t\t\t<\/div>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1000038,"featured_media":0,"parent":782,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-797","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Social Responsibility - Big Bases Appeal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theairambulanceservice.org.uk\/big-bases-appeal\/ways-to-get-involved\/charity-raffle\/social-responsibility\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Social Responsibility\" \/>\n<meta property=\"og:url\" content=\"https:\/\/theairambulanceservice.org.uk\/big-bases-appeal\/ways-to-get-involved\/charity-raffle\/social-responsibility\/\" \/>\n<meta property=\"og:site_name\" content=\"Big Bases Appeal\" \/>\n<meta property=\"og:image\" content=\"https:\/\/theairambulanceservice.org.uk\/big-bases-appeal\/wp-content\/uploads\/sites\/4\/2026\/02\/BBA-logo-1080px-scaled.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"2560\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/theairambulanceservice.org.uk\\\/big-bases-appeal\\\/ways-to-get-involved\\\/charity-raffle\\\/social-responsibility\\\/\",\"url\":\"https:\\\/\\\/theairambulanceservice.org.uk\\\/big-bases-appeal\\\/ways-to-get-involved\\\/charity-raffle\\\/social-responsibility\\\/\",\"name\":\"Social Responsibility - 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