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We’re Reaccredited!

The Air Ambulance Service has been re-accredited certification to the internationally recognised ISO 900:2015 and ISO14001:2015 standard, establishing it again as one of the leaders in its field.

This independent assessment was conducted by the British Assessment Bureau, a leading Certification Body, and demonstrates our service’s commitment to customer service and quality in delivery and our environmental impact.

ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do, and that they have a Quality Management System in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed to ensure progress is being maintained.

ISO 14001 was first introduced in 1996 as a British Standard and requires organisations to have an environmental policy and action plan in place to manage their impact on the environment. Certified organisations are committed to continuous improvement and are assessed annually to ensure progress is being maintained.

Kirsty Fitzpatrick, Retail PA/Project Coordinator, commented: “I have witnessed some truly fantastic collaborative working from across the whole charity over the past few months – the team have really come together to make this happen and at this moment, I’m feeling rather proud to be part of such a great team.”

About 11% of our rescue missions are to falls or similar incidents.

11%
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